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Why am I having no luck in getting a response from support?!
brightstar1
Posts: 80
Level 3
in Support
Hello,
I still haven't received a response from support regarding my share of gold from the pot of gold event. I was supposed to get my share of gold on 1st August, but that didn't happen. I then sent in 3 tickets to support, no response. I posted here and was advised that I should be replying back to the automated email we get sent, I did that and no response still.
Then I took part in the most recent pot of gold event and was supposed to receive the gold on 5th September. But again that didn't happen. This time I contacted support after 24 hours. Didn't hear anything back, so I've been replying on a couple occasions to the automated email and still haven't heard anything.
I've seen other people have gotten responses from support so why is my contact being ignored??
Also, I took screenshots to show I completed both events.
Kind regards
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Answers
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Hello @brightstar1, Welcome back🤗
I remember suggesting you to contact the Player Support to receive your missing Gold Bars!! But, I am so sorry to know that you did not receive help till now!!
The Player Support service is usually delayed, but they do help!! Let me ask our Candy Community In-charge for any suggestions!
When the Player Support sent their automated email, they might have given you a "reference number", isn't it? Can you give me those number(s)?
Talk to you soon🍫🍫
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Hi @PummyRaj, thank you for your reply. Yeah it is frustrating to still not have a response after several weeks.
I didn't receive a reference number in the email.
The only thing the email says is "Hi ***, Get the answers to your burning questions in our Help Center, which is jam-packed with useful articles: https://community.king.com/en/blog/kb. Or you can head over to our Community, where your fellow players are just a click away, waiting to lend a hand! https://community.king.com/en/. "
Hopefully someone will come back to you with some suggestions.
Kind regards
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Thank you for replying back, dear @brightstar1🤗
Would you mind taking a screenshot of that email message and posting it for me? (please block your email address, so that it won't be displayed publicly)!
Also, can you check the date on that message you received?
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Hi @PummyRaj,
Here is the screenshot of the email you requested.
I have one of these emails for every time I've contacted support. So, the dates are 8th, 16th and 25th August. And 1st, 6th and 13th September.
Kind regards
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Hello dear @brightstar1🤗 Happy Friday!
I have reported to the Candy Community In-charge about the issue you have been experiencing!!
Can you give me your game ID number? If you do not know, please check --> This Link
Talk to you soon and have a great weekend ahead🍫🍫
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Hi @PummyRaj,
Thank you for reporting the issue. My game ID is: 1359002436
Hope you have a nice weekend too.
Kind regards
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Hello dear @brightstar1🤗
So sorry, I did not get a chance to update you this morning!! You should have received some Gold Bars into your game sometime this morning (Thursday morning European time)!
You must have seen a pop-up from King saying "we have sent you some goodies in your way" (or something like that)! Did you not see any pop-up box and the increase in your Gold Bars?
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Hi @PummyRaj,
There was no pop up in my game or any type of notification. But, I noticed when I logged in today that I had additional gold bars. Thank you so much for your help with this.
Kind regards
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