My game is messed up/Broken Graphics - Edited by CM: Known Issue!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/424942/15388-both-my-ipads-look-bizarre-and-unrecognizable-candies

Hi and Welcome to the King Community

Thank you for reporting.in the meantime.Please force close the Apps and log in again.

For more info here

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/424942/15388-both-my-ipads-look-bizarre-and-unrecognizable-candies

Hello @Queen_Snow🤗 Hearty Welcome to our sweet King Community!

It is the glitch caused by the "redesigned candies" that were brought in for the Candy Cup event!!

To get out of that glitch, please follow these steps --> Quit the level you have opened -- Close the game App -- Shutdown your device and restart after few minutes -- reopen the App -- open a level and you should find the candies in normal shapes and design☺️

For some players, it is not working until they follow these steps couple of times!!

Please try these steps and let me know if it worked or not!! To reply back, simply type in the blank box given below to my comment🍫🍫

Queen_Snow

I deleted and reinstalled… all is good, thank you ☺️

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/424918/messed-up-board-again

Hello @Tammy_Kory🤗 Hearty Welcome back to our sweet King Community!

Whenever there are special events with "newly designed / reskinned" candies, that will affect the game graphics! And, because of that, when we open a level to play, the candies look like they are broken and we feel that there is something wrong with our game!!

So, to get out of this glitch, all we have to do is to --> quit the level you have opened -- close the game App -- shutdown your device for few minutes and turn it back on -- reopen the App -- open a level and you will see that the level boards are back to normal again!

This glitch can be seen both on mobile devices and computer game. The candy game studio is working on to send a fix! But, it is taking a bit longer than expected!!

Please post back and let us know if you have any further questions!

Thank you for joining the Community and have a great rest of the day