⛔ Episode/Weekly Race Gold Bars only partially received or not at all

SabrinaM

https://community.king.com/en/candy-crush-saga/discussion/comment/2884280#Comment_2884280

Hi @kiara_wael

Thanks. I hope the issue is resolved and I can get my rewards back 🤞👋🌺

DruidS

I won twice in the row, so I schould get 25 and 30 gold, but it didnt happend. Hope you can help me with this.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/428545/why-i-didnt-get-gold-for-winning-epizode-race-25-30-gold

Hello @DruidS🤗 Hearty Welcome to our sweet King Community!

I am sorry to know that you did not receive the reward for Episode Race!

** There is an issue going on in all of the King games from past few hours, which is affecting the rewards, game play, log-in, sending lives, and all other aspects of the game(s). It is being looked at and the King team is trying to resolve the issue as soon as they can.

I am suspecting that, that could be the issue for your missing Gold Bars!!

I would advice you not to play the game anymore till the issue is resolved. Open your game again after few hours and see if your Gold Bars are back in the game. If not, you will have to contact the King Player Support team and request for reimbursement. If you are playing Facebook browser, click on --> https://soporto.king.com/contact

If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

If you have further questions, please reply back by typing in the blank box given below🍫🍫

kiara_wael

Hi and Welcome to the King Community

Please check this page for more Info

https://community.king.com/en/candy-crush-saga/discussion/428492/episode-weekly-race-gold-bars-only-partially-received-or-not-at-all

PummyRaj

Hello @DruidS🤗  Hearty Welcome to our sweet King Community!

I am sorry! King games are experiencing a glitch which is affecting the rewards in the game.

Please contact the King Player Support team and request for reimbursement. If you are playing Facebook browser, click on --> https://soporto.king.com/contact

If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

If you have further questions, please reply back by typing in the blank box given below🍫🍫

cat2222

Hi I was playing this morning and completed the episode level 13460.

I was NOT rewarded with the gold coins and it moved me right to the next episode.

Can you please let me know if you can reinstate the gold bars for me.

thank you

Bveenings

Already on my 3rd or 4th win on the champions sprint race. After winning the last one i wasnt rewarded with the 45 gold bars...

kiara_wael

Hi and welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

For info Ongoing issue - All games showing as offline, issues with transactions, friends or events

We'll keep you posted HERE!

kiara_wael

Hi and welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

For info Ongoing issue - All games showing as offline, issues with transactions, friends or events

We'll keep you posted HERE!

cicero990

I had 9 bars and won a race and won 30 more. Gone back to play the first game on the next level and it’s only showing that I have 14. Where have they gone?