Today every time I go back in to play, I've passed levels without playing them

cvblindguy

Every time I go back in to play. I have passed levels that I have not played. They even have stars by them

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/430570/today-every-time-i-go-back-in-to-play-ive-passed-levels-without-playing-them

Hello @cvblindguy🤗 Hearty Welcome to our Candy Crush Saga Community!

Looks like there is a glitch in the game!! I have seen couple of complaints with this glitch, and there is nothing you can do to get out of it!!

Only Candy Team can check what's going on and fix it from their side. But, all the Kingsters are on break due to Holidays!! Hence, you will have to wait till the New Year's!

You can try --> Log out of the game -- close the App --- turn off the Wi-Fi -- shut down your device and turn it back on after 5 minutes -- turn on the WiFi -- reopen the App and log back in.

If that doesn't work, I would say leave it like that!! Please come back on January 2nd and remind me, so that I can report to our Community In-charge!!

To reply back, you can type in the blank box given below🍫🍫

Happy Holidays🎄🎄

cvblindguy

Hi, I'm still having the same issues. I was on level 8826 when this started. Now it has jumped to level 8901. I haven't played it at all because every time I do, and I have to log out it jumps a level when I go back to play. Please help

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2919172#Comment_2919172

Hello @cvblindguy 🤗 Welcome back & wish you a Very Happy New Year🎉

First of all, Thank you for your patience! Our Community In-charge and most of the Kingsters are back from the Holidays! Now, I can report about your issue 👍

I need these details please ⬇️

• Device you are using;
• Version you have right now;
• A screenshot of your map;
• Your game ID number. If you need help finding it, please click on this link —> https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id

Talk to you soon! Have a great rest of the day🍫🍫

cvblindguy

I'm playing on a Samsung S21 5G.

Screenshot_20240102_085808_Candy Crush Saga.jpg

Screenshot_20240102_085749_Candy Crush Saga.jpg

I was on 8826 when this all started. The other screenshot is where it currently has leaped to. I have tried a bunch of fixes. Logging out, uninstalling the game, shutting my phone off. Restarting it multiple times with no effect. Here is my ID: 12411241288.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2919239#Comment_2919239

Hi and sorry to hear the game keeps bouncing you around the saga map!

Looking at the screenshot, it seems that level 8901 is missing starts so it has not been passed yet and the game needs you to pass it!

You mentioned that you have played level 8901 but did you pass it?

cvblindguy

No, I was playing normally until 8826. The next time I logged in it had jumped a whole level. I would like my game reset 8826 if that's possible. If I played that level you requested, and passed it the next time I logged in. It would skip to a whole new level

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2919308#Comment_2919308

Okay, I understand and let me reach out to Player Support and see what can be done!

Please keep checking your game for any changes, close it and reopen it in a little while 😉

QueenB

Hi @cvblindguy, just wanted to check if you have been able to play your current level?

cvblindguy

Yes, and it was wonderful. Thank you to all who helped resolve the issue!