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Every time I go back in to play. I have passed levels that I have not played. They even have stars by them
Yes, and it was wonderful. Thank you to all who helped resolve the issue!
Hi @cvblindguy, just wanted to check if you have been able to play your current level?
Okay, I understand and let me reach out to Player Support and see what can be done!
Please keep checking your game for any changes, close it and reopen it in a little while ๐
No, I was playing normally until 8826. The next time I logged in it had jumped a whole level. I would like my game reset 8826 if that's possible. If I played that level you requested, and passed it the next time I logged in. It would skip to a whole new level
Hi and sorry to hear the game keeps bouncing you around the saga map!
Looking at the screenshot, it seems that level 8901 is missing starts so it has not been passed yet and the game needs you to pass it!
You mentioned that you have played level 8901 but did you pass it?
I'm playing on a Samsung S21 5G.
I was on 8826 when this all started. The other screenshot is where it currently has leaped to. I have tried a bunch of fixes. Logging out, uninstalling the game, shutting my phone off. Restarting it multiple times with no effect. Here is my ID: 12411241288.
Hello @cvblindguy ๐ค Welcome back & wish you a Very Happy New Year๐
First of all, Thank you for your patience! Our Community In-charge and most of the Kingsters are back from the Holidays! Now, I can report about your issue ๐
I need these details please โฌ๏ธ
Talk to you soon! Have a great rest of the day๐ซ๐ซ
Hi, I'm still having the same issues. I was on level 8826 when this started. Now it has jumped to level 8901. I haven't played it at all because every time I do, and I have to log out it jumps a level when I go back to play. Please help
Hello @cvblindguy๐ค Hearty Welcome to our Candy Crush Saga Community!
Looks like there is a glitch in the game!! I have seen couple of complaints with this glitch, and there is nothing you can do to get out of it!!
Only Candy Team can check what's going on and fix it from their side. But, all the Kingsters are on break due to Holidays!! Hence, you will have to wait till the New Year's!
You can try --> Log out of the game -- close the App --- turn off the Wi-Fi -- shut down your device and turn it back on after 5 minutes -- turn on the WiFi -- reopen the App and log back in.
If that doesn't work, I would say leave it like that!! Please come back on January 2nd and remind me, so that I can report to our Community In-charge!!
To reply back, you can type in the blank box given below๐ซ๐ซ
Happy Holidays๐๐
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donโt, here's a quick explanation: ๐ Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyโreโฆ
