Game not working on Google Chrome

Falcon910

Using Chrome on laptop. From the getgo just loading it's in slow mo and doesn't get very far so I get out.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2920516#Comment_2920516

Hello @valou16🤗 Hearty Welcome to our sweet King Community!

Are you playing on a computer - on a Browser (Chrome, Edge, etc.,)?

Alienscar

Hello @Sally_Aveni quite a lot of people have complained about this issue, but I don't think I have seen a fix mentioned.

Can you please try opening your game in Incognito/InPrivate mode and see what happens.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2920512#Comment_2920512

Hello again Sally @Sally_Aveni🤗

That screenshot is more than enough! Than you!

I tried to check in my old computer and it has Windows 8. Hence, I couldn't check if Windows7 is the one that is causing issue!!

Like I said in my initial comment, can you please try to open the game on a different browser (Internet Explorer/Edge, Firefox, etc.,) and see if the game loads properly? Also, like Alienscar mentioned, please open the game in "Incognito Window".

Please let me know how it goes! Once you try all the troubleshooting steps, I can report to our Community In-charge and seek their assistance👍️

Talk to you soon🍫🍫

Merlinmalone

Same problem for me for a couple of days now.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2920212#Comment_2920212

https://community.king.com/en/candy-crush-saga/discussion/comment/2920502#Comment_2920502

Hello again Gayle & @television🙋‍♀️

I am not familiar with Chromebook, so please excuse🙏

Does it have the facility to download App version of the game? If so, are you playing through Chrome browser or the App version?

kmerrick3

Same problem for me for a couple of days now. Is there a problem? Are they working on it?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2920518#Comment_2920518

Hello @Falcon910🤗

I have reported about it! I will get back to you with any news I have from our Community In-charge!

Gayle_Labib

https://community.king.com/en/candy-crush-saga/discussion/comment/2920781#Comment_2920781

This is what I get on my Chrome book .....I play through Facebook

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2921169#Comment_2921169

Thank you, Gayle! I have reported the issue👍️

I will get back to you when I have an update!