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Can anyone offer advice?
carlamoulweaver
Posts: 4
Level 1
in Support
I've been playing candy crush for about 10 years without spending money. I received a small gift card for the game from my daughter for Christmas. After spending some they cut off all my advertisements that I could watch to get extra moves. I'm on level 14,000 and you just can't win them without extra moves which I can't afford to pay for. Now the game is no longer fun for me. Any advice?
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Answers
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Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
For more Info Here
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Yours is the second complaint of this today! There was one also here by @Twaddletell at the end of the thread posted today.
@QueenB @PummyRaj Two posts in one day about a Christmas present going so horribly wrong! ?
Please can someone do something about this? This is getting ridiculous! It is a fact that the moment a player spends money on the game their ads will disappear. This is definitely true and I have tested this out myself, twice in two logins, and it worked, so I know it is cause and effect and if King deny this then they are lying. It is grossly unfair to treat paying customers this way, penalising them for a purchase, and this is even worse if this "purchase" was a well meaning gift for Christmas!
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Seems odd that I had adds to watch for years and as soon as I spent some money they disappeared. So I don't believe your explanation at all.
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I empathize with your frustration, and sorry to learn that the game experience has become less enjoyable after receiving such a thoughtful Christmas gift from your daughter. Your concerns about the ads disappearing post-purchase are valid, and I'm grateful that you've shared this with us.
It's genuinely not the intended experience. I will escalate this matter to the team for investigation. While I can't promise immediate changes, your feedback is crucial in highlighting areas that need improvement.
In the meantime, if you've noticed a direct correlation between making a purchase and the disappearance of ads, it's worth reaching out to the game's support team directly. How to contact Support from your Game App!
They can investigate your account specifically and provide more personalized assistance.
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Thank you for bringing this up to my attention 🙏
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There are another two posts about the same issue @QueenB :
and also
It seems a strange coincidence so many complaints of the same type suddenly appearing this week.
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