I’m asked to login to Facebook again nearly every time I start the app on my iPad

Regina_Markey · April 23

this happens when I play Farm Heroes Saga as well as Candy Crush Saga. It is annoying. If I don’t log into Facebook, it seems my game progress is still saved. Is this a King issue or Facebook issue? A solution would be nice.

markherdeg · April 23

This finally stopped happening for me a couple weeks ago, possibly after a Facebook app update?

Regina_Markey · April 28

I will try updating Facebook. Thanks for the idea.

ianwynw · May 13

Hello, same for me. Candy Crush logs me out of Facebook every day on mobile and IPad, once I sign in, my profile picture is not mine, getting really annoying now.

QueenB · May 13

https://community.king.com/en/candy-crush-saga/discussion/comment/3058329#Comment_3058329

Hi there,

This is a new requirement coming from Facebook and there are few steps you can try to get rid of that message you keep getting:

1. Remove an app or game that you've added to Facebook

Tap in the top right of your Facebook page.
Scroll down and tap Settings & Privacy, then tap Settings.
Scroll down to the Permissions section and tap Apps and websites.
Tap the app or game that you want to remove.
Below the name of the app or game, tap Remove.

2. Logout of Facebook from all browser on device, Safari, chrome, firefox etc
3. Log out of the Facebook app if installed
4. Restart the game and connect with FB, this time you should be promoted to enter your Facebook credentials.
5. If the issue persists as a workaround connect using your Kingdom email instead. (If you don't have a Kingdom account, follow the the steps HERE.

Hope this helps!

ianwynw · May 15

https://community.king.com/en/candy-crush-saga/discussion/comment/3058549#Comment_3058549

Many thanks, I will give this a try

JulieMac1970 · May 23

I am having this issue but on iPhone. iPad is fine. Resolution?

I’m asked to login to Facebook again nearly every time I start the app on my iPad

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