Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush doesn't connect

Gian2024

Hello,

It's been one month that my game doesn't connect to the servers. (Try later or restar the game).

I already tried to reboot the phone, switch from mobile data to WiFi, delete cache, log-out from the profile, update 3 or 4 times the game ecc.

None of this worked.

How can I save my progress now??

Thanks.

Accepted answers

All comments

Gian2024

Someone can help me please????

Gian2024

@PummyRaj @kiara_wael some news here guys?

Thanks

Gian2024

I'm using an Android device, LG G7 Thinq.

Waiting for an answer, thanks.

Gian2024

Thanks for the answer!

The problem is with the whole app. It looks like the phone is offline for the app.

In attached some screenshots (translated with lens).

Many thanks!

Screenshot_20240312-145530_(1).png

Screenshot_20240312-145545_(1).png

Screenshot_20240312-145602~2.png

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/438579/candy-crush-doesnt-connect

Hello @Gian2024 🤗 A Warm Welcome to our sweet King Community!

The connection issue you are experiencing - is it to the game itself OR with the Candy store, where we purchase items to help in the game?

https://community.king.com/en/candy-crush-saga/discussion/comment/2993086#Comment_2993086

And, yes! That looks like the “automated response” from King, that we all receive as soon as we send a complaint 👍

Gian2024

I already try to contact the support. Below you can find the reply (an automatic reply I think).........

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Gian2024

I already try to contact the support. Below you can find the reply (an automatic reply I think).........

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/438579/candy-crush-doesnt-connect

Hello @Gian2024 🤗 A Warm Welcome to our sweet King Community!

The connection issue you are experiencing - is it to the game itself OR with the Candy store, where we purchase items to help in the game?

https://community.king.com/en/candy-crush-saga/discussion/comment/2993086#Comment_2993086

And, yes! That looks like the “automated response” from King, that we all receive as soon as we send a complaint 👍

Gian2024

Thanks for the answer!

The problem is with the whole app. It looks like the phone is offline for the app.

In attached some screenshots (translated with lens).

Many thanks!

Screenshot_20240312-145530_(1).png

Screenshot_20240312-145545_(1).png

Screenshot_20240312-145602~2.png

Gian2024

I'm using an Android device, LG G7 Thinq.

Waiting for an answer, thanks.

Gian2024

@PummyRaj @kiara_wael some news here guys?

Thanks

Gian2024

Someone can help me please????

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Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…