iPad & iPhone not syncing.

Badcompany

iPhone is on level 3479. iPad was on level 987 yesterday, and today I have completed levels up to level 1000.
Both devices have the same log on credentials.
Any help appreciated.

kiara_wael

Hi and Welcome to the King Community

Try with the following on both devices:

-Make sure the app is up to date

-Log out from your King or Facebook account in the game

-Force close the game app

-Restart the device

-Open the game and log in back to your Facebook or King account

Badcompany

Thank you for your help. I carefully followed your instructions, however the iPad is still not syncing. The iPad is on level 1011 and this iPhone is on level 3479.

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/3033852#Comment_3033852

https://community.king.com/en/candy-crush-saga/discussion/431964/%EF%B8%8F-game-not-syncing-issue-on-different-devices-under-investigation-%EF%B8%8F

Hello and Welcome

Please go to this link and it might help you!

Good luck

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3033852#Comment_3033852

Hello @Badcompany🤗 A Warm Welcome to the King Community!

Some players have been experiencing syncing issue from past few months! The Candy team are working on it, but, it is taking a bit longer.

Do you not see stars on levels # 1012 and above?

If your game App is updated on both devices, please follow below steps on your iPad and see if it works…

Replay level # 1011 and win it — Do not skip until you get the score board with Tiffi — Now, click on "next" and go back to the Map screen — Check if your profile icon appears for you to click on it to go to your level.

Please let me know how it goes 🍫🍫

Badcompany

Thank you for replying. I cleared level 1011 and logged off and back in, and the game had jumped to level 1026.
How do I update the game please?

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/3033946#Comment_3033946

Hello and welcome

Please go to Play store under Devices and Apps. There you will see all open updates.
Good luck

PummyRaj

Hello again @Badcompany🙋‍♀️

Looks like you are affected with a tricky glitch! Can you try and play level # 1026 , win it and see what happens?

And to update the App⬇️

• Open the App Store on your iPad;
• Click on the "magnifying glass" icon;
• Now, search for Candy Crush Saga in the "Search" bar;
• If there is an update available, you will see "Update" button next to the game name;
• Simply click on it and your game will be updated in few seconds.

Please let me know how it goes 🍫🍫

Badcompany

Thank you for helping. I have updated the game. I have cleared level 1026, logged off and then back on and the game has moved onto level 1046.
As you say, a serious glitch somewhere.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3034130#Comment_3034130

Thank you for trying dear @Badcompany🤗

I will have to report the issue to our Candy Community In-charge. But, I need your game ID number.

Please click on —> This Link to find it🍫🍫

Badcompany

User ID is 10100728300

Thanks again for this support. FYI I cleared 1046, logged off and logged back in, and the game has jumped to level 1056.

Best wishes.