Why is it that I claimed my 100 gold bar bonus but it didn’t get into my account!

yiiaux

Why is it that I claimed my 100 gold bar bonus but it didn’t get into my account!

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/449477/why-is-it-that-i-claimed-my-100-gold-bar-bonus-but-it-didn-t-get-into-my-account

Hello @yiiaux🤗 A Warm Welcome to the King Community!

From which event are you supposed to receive these 100 Gold Bars?

Please reply back by typing below🍫🍫

yiiaux

the orange candy event

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3055520#Comment_3055520

Thank you for replying back🤗

Please try logging out of the game — closing the game App — restarting the device after shutting it down for about 5 minutes — reopen the game and log in again.
See if you will get the pop-up again to claim your Gold Bars.

If it didn't, replay a level and come back to the map screen after finishing it (win or lose) — see if the pop-up appears again.

Please let me know how it goes🍫🍫

yiiaux

none of that worked

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3055523#Comment_3055523

Thank you for the update @yiiaux!

Please send a complaint to the King Player Support team through this link —> https://soporto.king.com/contact

As soon as you send your complaint, you will be receiving an automated email. Please send a reply through that email and explain the issue. If you have any screenshots, it will help more.

An agent would be contacting you within 72 hours (max).