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hi, my grandson erased my candy crush game progress, is there a way to retrieve it.
In that case, contact our Player Support team through the game app and report the issue:
Next, select "My Gam Progress" from the list below:
Next, choose any topic from the list and:
Once you've picked a topic, scroll all the way down until you see "Contact Us"
Make sure you chose the correct topic:
My account was not linked to anything, it would need to be restored manually, I was in levels 14 000 something
Hi and Welcome to the Community!
I'm sorry to hear your game got erased but there are few things you can try to get it back:
then the levels are most likely saved on your Facebook account. Try reconnecting the game to Facebook so the game gets restored.
then the levels should be saved on your King account.
Simply log back into your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it.
You will need to log them out and then log back into your account in the game. Tap 'My Profile' in the game and log out at the bottom of the page to disconnect the account from the game.
If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go HERE to force the game to connect to your account instead.
Contact our Player Support team through the game app and report the issue:
If you still need help with restoring the levels or having issues emailing Player Support, please let us know.
Comment below and we'll try our best to assist you 😉
Hi and Welcome to our Community
Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
