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All of a sudden, CC is not working on my phone. It loads up, then as soon as it shows the levels, it semi-fades out, and I can't play.
If I uninstall and reinstall on this phone, will I lose all my bonuses?
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For what it's worth, if I log out, and restart my phone, when I go to CC, it let's me play one game, then grays out.
Got the Automated Reply from "Customer Care". Said to try all the obvious things I've already tried. Fell a little better knowing I'm not the only one that gas had this problem, but I hope there is a fix.
Thanks for flagging this š§
Let me check with our Player Support team if this is a known issue and recommended steps we can try!
Hello @QueenB @FluffyDinosaur the grey screen is another issue that has been going on since Aug of last year. Is anything being done about this?
Ha Ha Christine, how daft of me thinking you might not see a reply because you hadn't been tagged or 'Replied' toš
No, a Samsung phone.
Hello @beccasdad are you playing on an Apple device by any chance?
Hi @beccasdad Christine might not see your reply, you need to click on the Reply at the bottom of the post or enter her name putting an @ first. Once you do that the person you want to contact will come up in green which you then click on. So you would put @christinewupp then click on the green name.
To find your player ID click on the pink toggle on the top right hand side of your CCS map. Then click on My Account. Then click on King at the top of your screen. You should then be able to see your ID.
It's in your game, so if you can't open it I don't know where to find it. You need to go into settings and "my account" and then double click on the King logo at the top to reveal your player ID. But if you can get into settings you might be better off contacting King Support from there. Click on the ? icon at the bottom and then go through the options until you see "contact us" at the bottom. If you go via the app they will automatically know who you are.
Thank you. How do I find my Player ID?
Yes, you will lose all your boosters if you uninstall and reinstall the game, since boosters are stored only on your phone. Try force closing the app and turning your phone off and on again? I hope the issue will fix itself for you. If you know your player ID you could try to contact King Player Support about it. Try the "contact us" at the bottom of this page.
ššPlease join me in wishing the following players who were born in November a very Happy Birthdayš„³: @headnurd73 @Maddy1996 @flapintinha25 @Peepsš¤ @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobatoā¦
what is happening to my tournament scoring and are there any fixes
Happy Halloween Candy Crushers! Tiffi thought it would be fun to challenge players to find the differences between the pictures below: Picture 1 (the original) Picture 2 (with the differences) šRules All Players need to find at least 8 differences in the second picture in order to win a UFO booster. 5 lucky players whoā¦
The Candy band is back for their biggest show yet, but theyāve oversleptš“ From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! šµ Whatās New This Season The Saga map gets a full music makeover! As you playā¦
We know thereās a lot that still needs fixing, and your feedback, both the good and the not-so-good continues to help us understand what matters most. But today I wanted to flip the question for a moment: š Is there anything that you feel has improved in Candy lately? Maybe a small change you noticed, something thatā¦
We've noticed a growing number of new posts and comments lately asking whether Candy Crush Saga pays players real money, or if there's a way to earn income simply by playing the game. Let us be 100% clear: Candy Crush Saga is a free-to-play game for entertainment only. King does not offer cash prizes, financialā¦
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do Iā¦
Iām on level 18444 and canāt get passed because the liquorice swirls keep on just loading in the top right of the game board. Is there a bug??
āHey Yeti, what are you doing?ā, asks Tiffi. āItās going to be Thanksgiving in a couple of weeks,ā Yeti says. āDonāt you want me to bake a pumpkin pie for you and your father?ā Tiffi canāt believe how fast time is moving. āItās almost Thanksgiving and then it will be Christmasā, Tiffi thinks to herself. Yeti asks Tiffi ifā¦
Iām not spending any gold bars to win this level. Itās been about a week. Give it up already does it make you feel important to make me play a level 50 plus times ??
