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All of a sudden, CC is not working on my phone. It loads up, then as soon as it shows the levels, it semi-fades out, and I can't play.
If I uninstall and reinstall on this phone, will I lose all my bonuses?
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For what it's worth, if I log out, and restart my phone, when I go to CC, it let's me play one game, then grays out.
Got the Automated Reply from "Customer Care". Said to try all the obvious things I've already tried. Fell a little better knowing I'm not the only one that gas had this problem, but I hope there is a fix.
Thanks for flagging this š§
Let me check with our Player Support team if this is a known issue and recommended steps we can try!
Hello @QueenB @FluffyDinosaur the grey screen is another issue that has been going on since Aug of last year. Is anything being done about this?
Ha Ha Christine, how daft of me thinking you might not see a reply because you hadn't been tagged or 'Replied' toš
No, a Samsung phone.
Hello @beccasdad are you playing on an Apple device by any chance?
Hi @beccasdad Christine might not see your reply, you need to click on the Reply at the bottom of the post or enter her name putting an @ first. Once you do that the person you want to contact will come up in green which you then click on. So you would put @christinewupp then click on the green name.
To find your player ID click on the pink toggle on the top right hand side of your CCS map. Then click on My Account. Then click on King at the top of your screen. You should then be able to see your ID.
It's in your game, so if you can't open it I don't know where to find it. You need to go into settings and "my account" and then double click on the King logo at the top to reveal your player ID. But if you can get into settings you might be better off contacting King Support from there. Click on the ? icon at the bottom and then go through the options until you see "contact us" at the bottom. If you go via the app they will automatically know who you are.
Thank you. How do I find my Player ID?
Yes, you will lose all your boosters if you uninstall and reinstall the game, since boosters are stored only on your phone. Try force closing the app and turning your phone off and on again? I hope the issue will fix itself for you. If you know your player ID you could try to contact King Player Support about it. Try the "contact us" at the bottom of this page.
Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!šš„³ Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242ā¦
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of thisā¦
The holidays are landing in Candy Crush Saga with new looks, cosy vibes and two exciting events to keep you playing all season long. Whether you love tournaments, chasing sweet rewards or just enjoying the winter sparkle in the game⦠youāre in the right place. Hereās whatās coming your way this December. š Candy Unwrappedā¦
Your 2025 Candy Crush Saga year has officially been unwrapped š Starting today, youāll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your yearā¦
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
Hello, Candy Crush LoversĀ š Itās time for the next levelĀ Milestone Reward for Candy Crush Saga! . Have you reached and completedĀ level 19.000 in Candy Crush Saga ? šļøCelebrate with us Your amazing achievement! And add this beautiful badge by Our Game ModsĀ @bearwithme to your collection by posting a screenshot that showsā¦