Re-install Question

beccasdad

All of a sudden, CC is not working on my phone. It loads up, then as soon as it shows the levels, it semi-fades out, and I can't play.

If I uninstall and reinstall on this phone, will I lose all my bonuses?

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/450070/re-install-question

Yes, you will lose all your boosters if you uninstall and reinstall the game, since boosters are stored only on your phone. Try force closing the app and turning your phone off and on again? I hope the issue will fix itself for you. If you know your player ID you could try to contact King Player Support about it. Try the "contact us" at the bottom of this page.

beccasdad

Thank you. How do I find my Player ID?

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3059581#Comment_3059581

It's in your game, so if you can't open it I don't know where to find it. You need to go into settings and "my account" and then double click on the King logo at the top to reveal your player ID. But if you can get into settings you might be better off contacting King Support from there. Click on the ? icon at the bottom and then go through the options until you see "contact us" at the bottom. If you go via the app they will automatically know who you are.

Carol-38

Hi @beccasdad Christine might not see your reply, you need to click on the Reply at the bottom of the post or enter her name putting an @ first. Once you do that the person you want to contact will come up in green which you then click on. So you would put @christinewupp then click on the green name.

To find your player ID click on the pink toggle on the top right hand side of your CCS map. Then click on My Account. Then click on King at the top of your screen. You should then be able to see your ID.

Alienscar

Hello @beccasdad are you playing on an Apple device by any chance?

beccasdad

No, a Samsung phone.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3059587#Comment_3059587

Ha Ha Christine, how daft of me thinking you might not see a reply because you hadn't been tagged or 'Replied' to😅

Alienscar

Hello @QueenB @FluffyDinosaur the grey screen is another issue that has been going on since Aug of last year. Is anything being done about this?

https://community.king.com/en/candy-crush-saga/discussion/444279/screen

https://community.king.com/en/candy-crush-saga/discussion/443910/screen-light-gray

https://community.king.com/en/candy-crush-saga/discussion/443903/the-screen-goes-black-after-retrieving-the-treat-from-the-delight-machine-of-the-day

https://community.king.com/en/candy-crush-saga/discussion/443456/candy-crush-screen-grays-out

https://community.king.com/en/candy-crush-saga/discussion/443405/game-frozen

https://community.king.com/en/candy-crush-saga/discussion/442590/shading

https://community.king.com/en/candy-crush-saga/discussion/443393/my-candy-crus-saga-screen-is-grey-and-i-cant-even-press-any-button-to-play-or-open-anything

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3059632#Comment_3059632

Thanks for flagging this 🧐

Let me check with our Player Support team if this is a known issue and recommended steps we can try!

beccasdad

https://community.king.com/en/candy-crush-saga/discussion/comment/3059622#Comment_3059622

https://community.king.com/en/candy-crush-saga/discussion/comment/3059666#Comment_3059666

https://community.king.com/en/candy-crush-saga/discussion/comment/3059587#Comment_3059587

Got the Automated Reply from "Customer Care". Said to try all the obvious things I've already tried. Fell a little better knowing I'm not the only one that gas had this problem, but I hope there is a fix.