⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

Abttaylor

I am having the same issue I no longer have a picture anymore and my gold is gone my friends are gone and all my lives I had are gone ughhh

000Nessa

https://community.king.com/en/candy-crush-saga/discussion/comment/3062586#Comment_3062586

Along with your game progress, did you lose the Gold Bars and your friends' list as well? YES

Did your profile picture change or is it OK?

THE PICTURE CHANGE AND THE NAME USER

Which device are you using to play the game?ANDROID

Did you log into the game through Facebook OR Kingdom account?

GMAIL

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3062688#Comment_3062688

Thank you for replying back Nessa @000Nessa!

This issue is reported yesterday and the King team are investigating it.

Please keep an eye for the update on our main thread where all these complaints are being gathered —> Unable to Log into Kingdom & Lost Gold Bars, Progress (click on these Green letters).

But, please be patient and do not delete the game, as it will not fix the issue.

000Nessa

Ok thanks

https://community.king.com/en/candy-crush-saga/discussion/comment/3062689#Comment_3062689

NiFu

the same at my Profile and at bubble witsch 3

NiFu

i use iPhone 13

Akinsola_Tolani

all my gold bars gone, over 8000 gold bars. Looks like a reset was done on my account tho I still maintain my levels.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450619/my-account-was-reset

Hello @Akinsola_Tolani🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using? Are you logged into the game through Facebook OR Kingdom account?

Along with your Gold Bars, did you lose your profile picture, friends list, boosters and/or lives received from your friends too? OR all those are intact like your level progress?

Please reply by typing below 🍫🍫

Akinsola_Tolani

I’m using an iPhone XR. Not sure if it’s a king account or Facebook but I have an account signed in. I lost just my profile pictures, gold bars, friends, lives received from friends. My level/progress, boosters are intact.

Akinsola_Tolani

https://community.king.com/en/candy-crush-saga/discussion/comment/3062816#Comment_3062816

I’m using an iPhone XR. I am using Facebook. I lost just my profile pictures, gold bars, friends, lives received from friends. My level/progress, boosters are intact.