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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
I cleared my cache, still couldn't connect to app store. Lost all my friends and boosters
TRUTH
Thank you @NanaCs123🙏
In that case, you are also experiencing the same issue as some other players that are using Kindle Fire device, which was reported and being investigated by the Game Studio team.
Please keep an eye on this thread for latest update and for the ETA on the fix (click on the Green letters) —> Connection Issue on Amazon Kindle Fire device.
Hope the issue will be fixed soon and you all will enjoy the game again🤞
Thanks a lot for confirming your device @genebren🤗
I am relieved to say that you are not alone with this issue and there are about 60 more players that are experiencing same issue. Please check and keep an eye on our main thread —> Connection Issues on Amazon Kindle Fire device , for updates.
Once the glitch is fixed, the issues you all are experiencing will be fixed too!
Thank you for your patience & understanding🙏
it’s a fire
Thank you for replying back @NanaCs123🤗
Is it an Android Tablet OR Kindle Fire tablet?
Quero meus produtos da loja, paguei e não recebi
its version 1.278.1.1
I’m on a tablet. Candy Crush Saga. Level 1462. I can’t send lives to people who have requested them. I can’t request lives.
I am using Amazon tablet generation10.. App ver. 9.2720.1.34684.0-2001930710.any help you give me I appreciate...
Unfortunately, no!
Our Community In-charge did not receive any update yet!! Hopefully, they will hear something tomorrow🤞
Thank you. Can you give me an idea when it might be fixed?
Thank you for replying back @rpopiolek🤗
Your other question was —> Here! But, it's ok! Let's continue to discuss in this thread now👍️
** With regards to the Connection issue on Kindle Fire —> the issue was reported at the beginning of this week and it is being investigated by the game team. For updates regarding this issue, please keep an eye on our main thread —> Amazon Device not connecting to Store;
** With regards to the connection issue on your iPhone —> Can you please check which version of the App do you have right now?
Didn't see your post. I can't contact the store on my iPhone or kindle fire.
Hello @rpopiolek🤗 Welcome back to the King Community!
You have posted the same question couple of days ago too, but you did not respond to my question then!!
Can you please tell me which device you are using to play the game?
To reply back, please type below🍫🍫
For several days I have no been able to contact the store to add color bombs, striped candy, add more lives to a game or get any more games. Have been told it's being worked on. Anyone else have the same issue? I am on level 14,262. Thanks
I was unable to connect to the App store to use extra lives on my Amazon Fire. I had passed all but the last level on Candy Royale and would have passed the last but could not due to not being able to connect. My device was connected to the internet and nothing I could do would rectify this. I lost 72 Gold bars, a long winning streak, and was not feeling one bit happy. But we have all had frustrations with this game happen and you just have to move on and hope it gets better. So far I have not gotten to the App store for 2 days with any restarts so I am going to try to update.
II can't connect to store either. I get the spinning wheel as well. Has anyone answered to what the problem is?
Hello @genebren🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the App store in your game! Which device are you using to play the game? And which version of the App you have right now?
Please never reinstall the game unless suggested by the King game team! Otherwise, just like you did, losing your saved lives and stored boosters is the side-affect of it😕
Please reply by typing below🍫🍫
Candy crush saga recently. Updated App. Since then when I play I can't continue game with gold bars.. Says can not connect to app store. I tried clearing cache and restarted..I then uninstalled game and lost 88 lives but not the goldbars. How can I fix this?
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Keep getting message "Contacting App Store" - cannot access good bars to help with game and not getting adverts anymore - Please help!!
Hello @IsabelGilfillan 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Store!! Can you please tell me which device you are using? And also, the version of the Candy Crush Saga App you have right now?
To reply back, you can simply type below 🍫🍫
I am having the same problem with my Kindle Fire!
Have not been able to access the app store for a few days now. I have uninstalled and reinstalled the game, logged in and out of my account, and I am having this problem over multiple devices so I think the problem is on your end?
Hello @slbutts🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which devices you are using? And, which version of the App do you have right now?
I am using Amazon Fire tablets and I uninstalled and reinstalled the game yesterday from their app store.
I am using Amazon Fire Tablets and uninstalled and reinstalled the game from their app store yesterday.
My internet is working great but all of a sudden when I lose a game it says "contacting app store" and just spins. Never lets me use my gold.
Hi and Welcome to the King Community
Which device are you play ?
Hello @millicentjane🤗 A Warm Welcome to the King Community!
Which device are you using to play the game? And, how long has been it going on? Do you have latest App version of Candy Crush Saga?
Please reply by typing below 🍫🍫
I have tried clearing the Cache, logging out and in, restarting the device. I am using a Kindle Fire HD (13th Generation) I am on level 11062
I am having the same issue and have also asked for help.
Have tried all recommended steps: deinstall/reinstall, log out/restart/log in, clear cache. Has been ongoing for days. Only get automated response when trying to to raise technical issue.
Thank you for replying back and informing about the device you are using!
Many other players are also experiencing this issue and it is currently being investigated by the game Studio team. Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon device not connecting to Store - Under Investigation
Thank you for your patience & understanding🍫🍫
Hello @mef083049🤗 A Warm Welcome to the King Community!
Thank you for mentioning the device you are using to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Hi @slbutts🙋♀️
I have just replied in your question too👍️
Thank you for the feedback, This issues is being investigated. for more info here
Hello @reed87🤗 A Warm Welcome to the King Community!
When we send a complaint to the Player Support team, it is the norm to receive an automated response as the first reply. We have to send a reply and explain the issue with as many details as possible and also any screenshots if we have! But, now, you do not need to wait for Player Support's response!
The issue is not on your side but the game itself on this particular device. There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Thank you for your patience & understanding!
If you have any further questions, please type below🍫🍫
Thank you!
Will we be notified when this problem is resolved?
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
My email has been deleted so how to log in without password
I have a new phone and my games did not transfer. How do I transfer without losing my position?
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
I am not getting the 50 yellow candies to show up which are needed to get past level. Have purchased max amount of extra moves and NOTHING
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
