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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
I cleared my cache, still couldn't connect to app store. Lost all my friends and boosters
TRUTH
Thank you @NanaCs123🙏
In that case, you are also experiencing the same issue as some other players that are using Kindle Fire device, which was reported and being investigated by the Game Studio team.
Please keep an eye on this thread for latest update and for the ETA on the fix (click on the Green letters) —> Connection Issue on Amazon Kindle Fire device.
Hope the issue will be fixed soon and you all will enjoy the game again🤞
Thanks a lot for confirming your device @genebren🤗
I am relieved to say that you are not alone with this issue and there are about 60 more players that are experiencing same issue. Please check and keep an eye on our main thread —> Connection Issues on Amazon Kindle Fire device , for updates.
Once the glitch is fixed, the issues you all are experiencing will be fixed too!
Thank you for your patience & understanding🙏
it’s a fire
Thank you for replying back @NanaCs123🤗
Is it an Android Tablet OR Kindle Fire tablet?
Quero meus produtos da loja, paguei e não recebi
its version 1.278.1.1
I’m on a tablet. Candy Crush Saga. Level 1462. I can’t send lives to people who have requested them. I can’t request lives.
I am using Amazon tablet generation10.. App ver. 9.2720.1.34684.0-2001930710.any help you give me I appreciate...
Unfortunately, no!
Our Community In-charge did not receive any update yet!! Hopefully, they will hear something tomorrow🤞
Thank you. Can you give me an idea when it might be fixed?
Thank you for replying back @rpopiolek🤗
Your other question was —> Here! But, it's ok! Let's continue to discuss in this thread now👍️
** With regards to the Connection issue on Kindle Fire —> the issue was reported at the beginning of this week and it is being investigated by the game team. For updates regarding this issue, please keep an eye on our main thread —> Amazon Device not connecting to Store;
** With regards to the connection issue on your iPhone —> Can you please check which version of the App do you have right now?
Didn't see your post. I can't contact the store on my iPhone or kindle fire.
Hello @rpopiolek🤗 Welcome back to the King Community!
You have posted the same question couple of days ago too, but you did not respond to my question then!!
Can you please tell me which device you are using to play the game?
To reply back, please type below🍫🍫
For several days I have no been able to contact the store to add color bombs, striped candy, add more lives to a game or get any more games. Have been told it's being worked on. Anyone else have the same issue? I am on level 14,262. Thanks
I was unable to connect to the App store to use extra lives on my Amazon Fire. I had passed all but the last level on Candy Royale and would have passed the last but could not due to not being able to connect. My device was connected to the internet and nothing I could do would rectify this. I lost 72 Gold bars, a long winning streak, and was not feeling one bit happy. But we have all had frustrations with this game happen and you just have to move on and hope it gets better. So far I have not gotten to the App store for 2 days with any restarts so I am going to try to update.
II can't connect to store either. I get the spinning wheel as well. Has anyone answered to what the problem is?
Hello @genebren🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the App store in your game! Which device are you using to play the game? And which version of the App you have right now?
Please never reinstall the game unless suggested by the King game team! Otherwise, just like you did, losing your saved lives and stored boosters is the side-affect of it😕
Please reply by typing below🍫🍫
Candy crush saga recently. Updated App. Since then when I play I can't continue game with gold bars.. Says can not connect to app store. I tried clearing cache and restarted..I then uninstalled game and lost 88 lives but not the goldbars. How can I fix this?
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none of your suggestions work. As a matter of fact uninstall and reinstall only resulted in me losing all of my power ups. So if it is a known problem I suggest just waiting. I am currently at level 2283 and I had lost my place that would have been the end of this game for me. Btw I too am using a kindle pad so it seems that there is a common thread here
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
