How to get rid off chocolate box glitch? (Under investigation)!

shanezehra

I am using iPhone 11 pro. Candy crush version is 1.279.1.1.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3084576#Comment_3084576

Thank you for replying back @shanezehra 🤗

Let me check few things and get back to you🍫🍫

shanezehra

hi

Any luck? I am still not able to play due to chocolate box. It comes as soon as I open the App.

viktoriadee

I still have issue with this glitch

Member id: 1511657899

Phone model: iPhone 13 Pro Max

App version: 1.279.1.1. ; iOS 17.5.1

kiara_wael

Hi And Welcome to the King Community

Thank you for reporting. I'll pass this feedback to the game.in the meantime please force close the Apps and log in again

viktoriadee

any upstate?

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3091051#Comment_3091051

You won't get another reply from Kiara, but maybe @PummyRaj can advise on this.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/454784/how-to-get-rid-off-chocolate-box-glitch

Hello @viktoriadee🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the Chocolate Box in your game! I have noticed more complaints in the past week about the Chocolate Box!

Thank you for providing your device details & game ID number.

I have reported about this issue to our Community In-charge! Let me see what they say when they come back on Monday.

kaylz118

Are you aware that there have been problems since 14:00 yesterday? All day and early morning I've been trying and I've lost not only progress but also items In the game. It hasn't just been early hours is what I wanted you to know 😊

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/455317/candy-crush-saga

Hello @kaylz118🤗 A Warm Welcome to the King Community!

I need a clarification please! Are you experiencing "connection issue" in your game? OR is it a glitch with the Chocolate Box?

Please reply by typing below🍫🍫