How to get rid off chocolate box glitch? (Under investigation)!

viktoriadee

it’s been six moth, non of update or suggested “fixes” worked.

Member id: 1511657899

Phone model: iPhone 13 Pro Max

App version: 1.279.1.1. ; iOS 17.5.1

Mawmawmeggie

I still can’t claim my Chocolate Box rewards. These are the messages I receive when I try.

wykoon

https://community.king.com/en/blog/discussion/421944/chocolate-box-issues

Hi there and welcome to the Community,

Thanks for reporting this issue.

You can try the following simple troubleshooting steps that will normally fix the issue:-

1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or

2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.

If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-

a) type and device model you're using to play your game;

b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.

Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏

@PummyRaj @bearwithme

viktoriadee

I have the same issue, tried all the fixes but nothing is working. My device: iPhone 13 Pro Max. My player ID 1511657899

Mawmawmeggie

I've tried every suggestion as well All suggestions take me in a circle right back to where I began. I’m beyond frustrated. Been playing this game for over 10 years 🙄

viktoriadee

yeah. 11 years in and this last 30 days were by far the most frustrating with having to do extra 3 taps before and after each game and the waste of time on power ups 🤯

Mirrie51

Have any of you had any success with this issue? I have had it for months and can't get rid of it. So annonying!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2999662#Comment_2999662

Hello @Mirrie51🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you are stuck with the Chocolate Box glitch!!

Which device are you using? If using a mobile device or the App version on Windows 10/11, which version of the App do you have right now?

shahidrehmani

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!

shanezehra

unable to play. As soon as I open game it brings the chocolate box and hangs. Did everything mentioned in similar post but nothing is working. I off loaded App, reinstalled it, restarted my iphone. Still error

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/453882/chocolate-box-hanging-issue

Hello @shanezehra🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game with the Chocolate Box!

Can you tell me which device you are using? Also, if you are using a mobile device OR the App version on Windows 10/11, which version of the App do you have right now?

To reply back, please type below 🍫🍫