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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
why is my candy crush not connecting to app store
Hi and Welcome to the King Community
Thank you for the feedback , Please check this page for more Info
La app store no funciona y no puedo seguir jugando!!
thank you for your reply
Thought this was just me -deleted the app and lost all my boosters - and now I find it is an issue with others. So frustrating!
Thank you for replying , Please check this page for more Info
I cannot use gold. When I click on the gold, it says "connecting to playstore" and just keeps loading. In a game, when I want to use gold, it doesn't work either. There are no workarounds. I tried everything on my end; Uninstalling the app, deleting the cache and the data, making a new profile...
I hope you can fix it
no connection to thé App Store. What can i do
I have tried all of the suggestions. Updated App, Logged In and Out. Turned Phone on and Off. What else can I do? Just started doing this 7/1/2024
keep getting the continuous spinning….. no chance to purchase more moves using gold bars or even BUYING more bars. Big miss!
Hello and welcome to our Community 🤗
Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊
Thanks for understanding and have a wonderful day 🌟
Please check this page for more info
thank you for all the suggestions. Nothing has worked. I’m getting the msg. Can’t connect to App Store. Because of this I still cannot access my gold bars.
Keep on playing? Frozen on contacting app store. I have tried rebooting
Thank you for the feedback , This issues gas been reported to the game team , In the meantime
Check Internet Connection
Restart the Game
Update the Game
Clear Cache (Android)
Settings
Apps
Candy Crush Saga
Storage
Clear Cache
Contact Support
Ganes can not be completed. This is new problem for past two days. iPad can connect, router is working & games are not .
This issues has been reported to the game team in the meantime please check this for more info
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I did find a work around, based on something someone else said in the forum. Opened the game (facebook, PC) in Firefox instead of Chrome and was able to buy gold bars from the store.
I am also using a PC on Facebook with the same problem. They are for sure losing money on this one!
I can finally connect with the app store to buy boosters when I want. Thank you everyone for your help. I had no idea this community existed and I am very happy I joined.
1/2 @QueenB, here is my login page…
And my current game map…
I play via PC (Windows 10) and when the game last updated the ability to save game progress is no longer available.
2/2 I then downloaded and logged into the game using my parents PC (also Windows 10) and here is the game map... As you can see it's taken me back 21 levels with 0 Gold Bars. @QueenB
You stated nearly a month ago that "if the issue persists, please contact the King Player Support team for further assistance." Firstly there is no "Contact Us" link on the page and secondly after emailing them as suggested, we are redirected to https://kingcare.zendesk.com/hc / https://community.king.com/en/ and after repeatedly explaining after an exchange of about 6 emails I get the same response. I've just replied to their last email and I know what my reply is going to be…
I am getting the same answers from them.I am playing on my Iphone and it’s already 3months that it doesn’t work and nobody cares.I can’t believe that is such a big problem to fix it!!!The updates for the game continue every week but it doesn’t fix the connecting to the App store problem at all!Very frustrating and making me mad.There is no explain what is happening and when it will be fixed.It’ s just that they know about the issue and will fix it.But nothing happens.I found one that complains having the problem 6months!!!!!Crazy!!
I think this is all we will hear from them. I don't know if I should file an error report for their email not working… I've been reading some reviews that dated back as far as 2021 that they couldn't connect back then!! I don't know how long they had to wait until it was all back to normal. Strange how they can't fix this issue and why it's always recurring…
Everytime the same…"Connection Error"
Yes a proper answer on when contacting the app store issue will be fixed would great. It has been months now. I have 100s of gold bars that I can't access. I have given up playing in sheer frustration and now just come back once a week to check if fixed.
Same here "contacting store" and have to close the game.
still not working!!
I lost my 500 plus win streak because the game froze when I was trying to make a purchase for more gold bars. How do I get my win streak back?!!!
I too cannot purchase anything. Getting "error" message
Same problem here - why does this keep happening? Very frustrating - seems to happen on the weekend.
this is happening to me now. Did they come up with a fix that I am unable to find?
still not connecting to App store!!
Taking way too long to fix!!!!!!!
Same problem, unable to purchase gold. Using a PC, playing on FB. Have tried in Chrome, Firefox and IE, same error.
why can't i make any purchases through the program?? am i gong to have to make all purchases on Amazon now??
I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
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Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
