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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
I did find a work around, based on something someone else said in the forum. Opened the game (facebook, PC) in Firefox instead of Chrome and was able to buy gold bars from the store.
This is the error that pops up when trying to purchase gold.
Same issue since late yesterday.
Using a PC on Facebook.
September 1, 2024 Since I joined the community I can't connect to buy boosters to get through the game. It is so annoying because you get so far in the game and then you're bounced out of the game and lose your lead
Same here. Wonder if they are really trying to fix the problem - shouldn't take days. Guess I need to find another game to spend my money on!
Hello @SuperMary0 and welcome to the Community. I have the same problem and I play via Windows 10. I've stopped playing this game as I can't save my progress. I hope you have better luck with emailing "Support", they kept me going round in circles! All the best to you, 😉
Same here, performed all of the above, iphone 14 and now 15 ProMax-emailed support but this is going on at least 8 months. Stuck at 4914. I can play, but cannot continue, purchase, earn bonuses. I cannot use lives or request lives.
still not working connection to App store!!!
I am having trouble with purchasing, with internet connection
still not working!!!!
Hi @QueenB, I find the Help Centre isn't helpful. I'm still trying to get the 30 gold bars that I won in a contest here and all we've been doing these last couple of days is sending the same e-mails to each other! I won't be playing or taking part in any competitions for this game until this issue is fixed. I'm not wasting my time anymore, it takes the fun out of playing Candy Crush Saga.
Mine still isn't working either. 😔
And still not fixed on August 23rd after trying all of the fixes suggested. Very frustrating. Time to find a new game.
Work not!!!
Still not working. I'm wondering what's going on here, if a big company is not able to fix such issues in over three months. I suspect it is intentional (earning more money if gold bars can not be used and tell the user it's a "bug").
Hi,
Did everything possible what was mentioned but it doesnt help!!Still not connecting to App Store or to see my friends on the CCS list.Very annoying and it’s almost 2month!It happend after a update for the game!Hope it will be fixed soon.It’s not fun anymore and takes too long!!
Just leaving an update on the connection issue.
It's generally a connectivity problem, but we're looking into any potential bugs on our end that might be exacerbating the problem.
In the meantime, try the following steps if you haven't already and see if that helps improve the game:
If the issue persists, please contact the King Player Support team for further assistance:
Thanks for your patience while we continue to investigate!
Hi.... Writing many weeks later ... I still cannot access my gold, and do not get bonuses. All I can do is play a ngfhtmareishely hard level 5 times and then wait. It's frustrating and I am losing interest in the game. Am using C35 android. Everything updated. Cache cleared.
I feel Your frustration, tonite I was on the last level I needed to complete. I purchased bars so I could complete 16th and winning level and everything was going fine until I made my purchase. Instead of redirecting me back to My game it closed the app and reopened it so I lost all my progress for the whole evening. I could have cried I was so frustrated. Hopefully the issue is resolved soon. Thank You Everyone involved in making Candy Crush Saga one of those once in a lifetime Games!!!
Still not working 😡
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I am also using a PC on Facebook with the same problem. They are for sure losing money on this one!
I can finally connect with the app store to buy boosters when I want. Thank you everyone for your help. I had no idea this community existed and I am very happy I joined.
1/2 @QueenB, here is my login page…
And my current game map…
I play via PC (Windows 10) and when the game last updated the ability to save game progress is no longer available.
2/2 I then downloaded and logged into the game using my parents PC (also Windows 10) and here is the game map... As you can see it's taken me back 21 levels with 0 Gold Bars. @QueenB
You stated nearly a month ago that "if the issue persists, please contact the King Player Support team for further assistance." Firstly there is no "Contact Us" link on the page and secondly after emailing them as suggested, we are redirected to https://kingcare.zendesk.com/hc / https://community.king.com/en/ and after repeatedly explaining after an exchange of about 6 emails I get the same response. I've just replied to their last email and I know what my reply is going to be…
I am getting the same answers from them.I am playing on my Iphone and it’s already 3months that it doesn’t work and nobody cares.I can’t believe that is such a big problem to fix it!!!The updates for the game continue every week but it doesn’t fix the connecting to the App store problem at all!Very frustrating and making me mad.There is no explain what is happening and when it will be fixed.It’ s just that they know about the issue and will fix it.But nothing happens.I found one that complains having the problem 6months!!!!!Crazy!!
I think this is all we will hear from them. I don't know if I should file an error report for their email not working… I've been reading some reviews that dated back as far as 2021 that they couldn't connect back then!! I don't know how long they had to wait until it was all back to normal. Strange how they can't fix this issue and why it's always recurring…
Everytime the same…"Connection Error"
Yes a proper answer on when contacting the app store issue will be fixed would great. It has been months now. I have 100s of gold bars that I can't access. I have given up playing in sheer frustration and now just come back once a week to check if fixed.
Same here "contacting store" and have to close the game.
still not working!!
I lost my 500 plus win streak because the game froze when I was trying to make a purchase for more gold bars. How do I get my win streak back?!!!
I too cannot purchase anything. Getting "error" message
Same problem here - why does this keep happening? Very frustrating - seems to happen on the weekend.
this is happening to me now. Did they come up with a fix that I am unable to find?
still not connecting to App store!!
Taking way too long to fix!!!!!!!
Same problem, unable to purchase gold. Using a PC, playing on FB. Have tried in Chrome, Firefox and IE, same error.
why can't i make any purchases through the program?? am i gong to have to make all purchases on Amazon now??
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
