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🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!

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Answers

  • fireflyata
    fireflyata Posts: 31

    Level 3

    This has been an issue for me also since May, a few weeks before the Candy Cup event. Everytime I try to open Treasure Hunt, the whole screen dimmed and freezes. I have to close the app and open it again. I tried to update everytime hoping that it would go away but to no avail. I don't have that kind of problem with my moms phone wherein I'm in level 6000+ and sweet cinema is functioning well. Currently in my own phone at level 15000+ , this issue with Treasure Hunt is still unresolved. I guess Sweet Cinema is for lower levels and Treasure Hunt for higher ones???

  • lameesalmasri
    lameesalmasri Posts: 4

    Level 1

    I am above 16000 level and recently facing the same problem

    Please let us know if you found the solution

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  • wendygrieb
    wendygrieb Posts: 3

    Level 1

    I have been having trouble with Treasure Hunt not opening…just a greyed out screen… Everything is frozen and I have to quit and relaunch the game for anything to work (except Treasure Hunt). This has been happening for over a week. I have a iPhone 13 Pro.

  • Srabony777
    Srabony777 Posts: 20

    Level 3
    https://community.king.com/en/candy-crush-saga/discussion/459021/treasure-hunt-grey-screen-issue-edited-by-cm-reported-to-the-studio

    Yes myproblem is also same

  • pbnjabbie
    pbnjabbie Posts: 9

    Level 2

    If it can't be fixed, get rid of it! Judging by the way the number of lives I receive from my Candy Crush friends has dropped off, I'd bet many have given up. Some of us rely on boosters from these videos.

  • Beatlemarta
    Beatlemarta Posts: 2

    Level 1
    https://community.king.com/en/candy-crush-saga/discussion/459021/treasure-hunt-grey-screen-issue-edited-by-cm-reported-to-the-studio

    I get that even without going in the treasure hunt tab. My whole game is like that. I can't play.

  • QueenB
    QueenB Posts: 15,430
    Answer ✓

    Hi everyone 😊

    We wanted to provide an update on the issue you’ve been experiencing. The team has identified the root cause, and a fix is on the way! The update will be included in version 1.285, which is expected to roll out next week.

    Thank you for your patience, and please keep an eye out for this update to resolve the issue. If you have any more questions, feel free to ask!

Hey! Would you like to give us your opinion?

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