Level Number 17105 is not working - (Edited by CM: Level has been fixed)!

KSD1975

it freezes up and everything is shaking. It’s been like this all day. Tried closing the app and reopen it. Still does not work. The only way to stop the shaking is ending the game. Very frustrating.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/462016/level-number-17105-is-not-working

Hello @KSD1975🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

By any chance, did you take any screenshots?

Is it happening only in level # 17,105? If you still have lives in your game, can you please try and play one of the lower levels and see how the game behaves?

Please reply back by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

KSD1975

I tried level 17 104 and it worked fine. I’m attaching a screenshot but you can’t see that

everything on the board is shaking. The problem arises when I make a move in the top three boxes in the top middle, where it is completely blank. Can you help.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3124432#Comment_3124432

Hello again @KSD1975🙋‍♀️ Thank you for replying back!

I am also a player just like you! But, I can report this issue to our Community In-charge, who is a Kingster, who will be able to investigate the issue along with the game Studio team.

For me to report the issue, I need few details⬇️

1. Make & model of the device you are using;
2. App version you have right now;
3. Your game ID number. If you do not not know how to find it, please follow —> THIS Link

Thank you and talk to you soon🍫🍫

KSD1975

I’m using Apple Ipad App version? I don’t know. I went into the App Store for Candy Crush and didn’t see that I needed to update the app. My ID is 1213059609.

Thanks!
Karen

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3124460#Comment_3124460

Thank you, Karen @KSD1975🤗

I will get back to you tomorrow, once I have any update from our Community In-charge🍫🍫

Mel66Laid

https://community.king.com/en/candy-crush-saga/discussion/462016/level-number-17105-is-not-working

I had the same problem, so I deleted the app and reinstalled and worked fine after that

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3124505#Comment_3124505

Hello @Mel66Laid🤗 Welcome to the King Community!

Unfortunately, when we reinstall the App, we will lose all our saved boosters and stored lives! And, King will not reimburse those.

I would wait till the glitch is fixed rather than lose all my helping boosters🤔

QueenB

https://community.king.com/en/candy-crush-saga/discussion/462016/level-number-17105-is-not-working

Hi and thanks for reporting this level!

We will pass on your feedback about level 17 105 and see of there is an issue and also, how many attempts have you had so far trying to pass the level? Does it always shake?

KSD1975

https://community.king.com/en/candy-crush-saga/discussion/comment/3124706#Comment_3124706

https://community.king.com/en/candy-crush-saga/discussion/comment/3124706#Comment_3124706

I tried 10 times or more and it always shakes.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3124987#Comment_3124987

Thank you! I was just about to get back to you and let you know that a fix is on the way so please, wait an hour or so, and give the level another try 😃

Let us know how it goes 🙏