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Hello @KSD1975🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
By any chance, did you take any screenshots?
Is it happening only in level # 17,105? If you still have lives in your game, can you please try and play one of the lower levels and see how the game behaves?
Please reply back by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
I tried level 17 104 and it worked fine. I’m attaching a screenshot but you can’t see that
everything on the board is shaking. The problem arises when I make a move in the top three boxes in the top middle, where it is completely blank. Can you help.
Hello again @KSD1975🙋♀️ Thank you for replying back!
I am also a player just like you! But, I can report this issue to our Community In-charge, who is a Kingster, who will be able to investigate the issue along with the game Studio team.
For me to report the issue, I need few details⬇️
Thank you and talk to you soon🍫🍫
I’m using Apple Ipad App version? I don’t know. I went into the App Store for Candy Crush and didn’t see that I needed to update the app. My ID is 1213059609.
Thanks!
Karen
I had the same problem, so I deleted the app and reinstalled and worked fine after that
Hello @Mel66Laid🤗 Welcome to the King Community!
Unfortunately, when we reinstall the App, we will lose all our saved boosters and stored lives! And, King will not reimburse those.
I would wait till the glitch is fixed rather than lose all my helping boosters🤔
Hi and thanks for reporting this level!
We will pass on your feedback about level 17 105 and see of there is an issue and also, how many attempts have you had so far trying to pass the level? Does it always shake?
I tried 10 times or more and it always shakes.
Thank you! I was just about to get back to you and let you know that a fix is on the way so please, wait an hour or so, and give the level another try 😃
Let us know how it goes 🙏