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Hello @Straypooch 🤗 A Warm Welcome to the King Community!
We have been receiving few complaints about this issue.
Can you please tell me which device you are using? What is your game ID number? So that, I can pass these details to our Community In-charge?
Please reply by typing below 🍫🍫
Hi @Straypooch 🙋♀️
Please click in this Green lettered link to find your Game User ID on mobile devices and the Windows app check here