Level 10565

6735CATH

Hi Team, I have 6 pre game automatic rocket boosters, which are stopping the chocolate growing. This makes the game unplayable. Please advise if I can disable this feature as I am unable to progress further.

King3107

https://community.king.com/en/candy-crush-saga/discussion/469272/level-10565

Hello @6735CATH Welcome to King Community. May i know which game you are talking about please? It would be easier to understand if you could mention about the game name. Thanks

6735CATH

https://community.king.com/en/candy-crush-saga/discussion/comment/3160745#Comment_3160745

Hi Team, It's Candy Crush Saga - screen shot above. The 6 pre boost rockets smash the chocolate on my first move and I'm unable to finish the game. Thank you!

King3107

https://community.king.com/en/candy-crush-saga/discussion/comment/3160754#Comment_3160754

@6735CATH could you please get in touch with one of our Expert @PummyRaj for better suggestion and information about it? Thanks

kiara_wael

Hi and Welcome to the King Community

Is your level 10565 like this or could you please take a screenshot ?

https://youtu.be/-HmKpf_iZn8?t=10

6735CATH

https://community.king.com/en/candy-crush-saga/discussion/comment/3160762#Comment_3160762

Tiffi uses the rockets to smash the chocolate on the first move. It's very frustrating. Your help would be appreciated. Thank you.

6735CATH

https://community.king.com/en/candy-crush-saga/discussion/comment/3160759#Comment_3160759

Hi, it's telling me that @PummyRaj profile is private and I'm unable to contact this person. Please advise.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3160771#Comment_3160771

https://community.king.com/en/candy-crush-saga/discussion/469272/level-10565

Hello @6735CATH Unfortunately the person who answered you post is not from King, despite their name, and their advise is often misleading.

Let me try to help you. I am also not from King, but an experienced player.

I am very surprised that given that you have the bubblegum version of this level you also have to collect chocolate. Unfortunately I do not know how these rockets work since I have never seen them in my game, they seem to be some kind of test feature.

I see your screenshot now. Oh! That does look to me like your game is glitched and the level has morphed: This is a problem as the order is for the bubblegum version plus the normal version. This level cannot be passed in this form and I am afraid your game is broken. Firstly do try to close the app, make sure you are playing the latest update, so update your game and update your phone. Then reopen the app and see if it still looks like that. Please let us know if that fixes the problem for you. If it does not we can alert the community manager to look into this. Let us know which device you are playing and what your player ID is please.

Christine

akcc

Impossible to play because after the first move, the rocket destroys the chocolates

akcc

https://community.king.com/en/candy-crush-saga/discussion/comment/3160774#Comment_3160774

I also have the same issue. I play on my PC and on my Samsung Note20U. On both devices the level is flawed.

christinewupp

@FluffyDinosaur We have a problem!

There seems to be a morphed version of level 10,565 in which players get the normal gameboard but the order for the Volcanic Panic event as well as the order for the normal level. This makes their level impossible get past via any means. Please could you alert the team and advise how these players might proceed. Thanks.