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Hi Team, I have 6 pre game automatic rocket boosters, which are stopping the chocolate growing. This makes the game unplayable. Please advise if I can disable this feature as I am unable to progress further.
that's weird because mine was fixed.
I am very happy to hear that, Cath 🤩
What a terrible experience!! I will make sure with our Community In-charge and update them about your experience.
This way, the game team can check if the fix has replaced the glitchy level or not!!
I am so pleased you finally got past it!!!! What a nuisance that was and thank you very much for letting us know!
no idea what’s going on now. The rockets disappeared and I’ve just started the game again and they’re back. This is driving me crazy!!
Update: rockets disappeared when I logged out and in again. I’m now past this level. 😁
it’s worked and thank you so much for your help. I kept restarting my phone and relogging in and the last attempt was successful. Whoop!!
it’s worked - hooray!!! Thank you so much. I can enjoy my holiday now as I’m a Candy Crush addict.
player id above - thanks
Reply to their email, again with the screenshots, and tell them the problem has not been fixed. That used to work for me a year ago, but I'm not sure if that still helps now. In the past I have gotten lucky with them by keeping to reply to their emails.
yes tried Player support and sent them all my screenshots. They’ve now asked me to fill in a questionnaire on ‘how did they do’ when they haven’t fixed the issue. I need to reach out to fellow players as I suspect this will only get fixed if more people are having the same issue.
Have you tried to contact Player Support? I think that must be your best chance of getting this fixed now. Contact them via the app using Settings, then the ? icon and scroll through the questions until you see "contact us" at the bottom. Or maybe if you let us know your player ID @FluffyDinosaur can help you out?
this is my current situation. 1st rocket blasts chocolate and 2nd destroys keys. I’m left with 4 rockets which only enhance the rest of the game but render it unplayable. Update hasn’t worked
hi, I’ve just got an update in the App Store and it hasn’t fixed the problem. I still have the rockets. I’ve logged out, restarted, everything without success.
I’ve replayed and replayed and replayed until I’ve used all my lives. The rockets keep refreshing.
hi, I’m now on holiday in Greece so can only use the App! I’ve just logged out of the App and logged back in and I still have the rockets.
Thank you for letting us know @akcc !
@6735CATH On the screenshots it looks like you get 6 rockets? Have you tried replaying the level until all of those are used up? Maybe then there will be no more rockets and you will be able to move on.
Hi Cath🙋♀️
You might have noticed that @akcc has mentioned above that the level in their game is fixed. And, another player also posted —> HERE, that after updating the game, their level is also fixed!
Let's try few things please! I see from one of your above comments that you are playing the game on iPhone and Asus Laptop! Did you try on your phone or the laptop?
On laptop, are you playing on Facebook browser or the App version on Windows 10/11?
If Facebook browser, can you please try this —> Log out from Facebook — Close the browser(s) and shutdown the laptop — restart it after 2tot minutes, and reopen the browser tab and log back into Facebook — open the game and check your level.
Even the App version, please do the same —> Log out of the game — close the App — restart the laptop and reopen the App - log back in!
Please let me know!
hi, I’ve also checked the App Store for updates and there aren’t any.
Any updates please as I still have rockets despite a player saying it’s fixed. The level is not yet fixed.
Hi @6735CATH🙋♀️ Good Morning!
Usually, when a glitch is fixed, game team sends in an update towards us! Can you please check the App Store for any available updates?
If you do see one, please install the update and your level should be cleared from the glitch!
Please let me know how it goes🍫🍫
Hi, the level hasn’t been fixed and I still have the rockets. Please advise.
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Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
