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Hi, I tried reloading etc without success. Playing on an Iphone 15 and Asus Laptop. Both have the same issue. My player ID is 6735CATH.
@PummyRaj have you read these posts about this issue?
I think this must affect only a very small proportion of players: Those with the Volcanic Panic event plus the added Rockets who also reach this particular level. I only know one player in this community who ever mentioned the rockets and I do not get them myself, although I do get the Volcanic Panic event. However those few players will be completely stuck at that level so this does need to be escalated with some urgency: Any level that cannot be passed even by paying gold or playing boosters will completely ruin the game until fixed!
To anyone here with this problem I would also suggest you contact Player Support via the App. Click on the ? icon and scroll through the options until you see "contact us" at the bottom. Then post your complaint. You will get an automated email at first and if you don't hear from a support staff soon after that reply to that email posting your screenshot of the starting board. Support might be able to change the level over for you.
Anyone reading this and actually passing once those rockets ran out please let us know as well. Although the screenshots would suggest that this is not possible to pass at all since the order display asks for bubblegum which is not present on this level I suspect that this is only a graphics issue and any player might pass with 65 toffee swirls, just as shown in the video posted by Kiara. I hope the rockets do run out?
thanks
Hello @6735CATH and @akcc 🤗 A Warm Welcome to the King Community!
I am sorry to know that the “new” version of Volcanic Panic is creating a glitch in your level # 10565!
I too think that the Studio forgot to modify this level according to “volcanic panic”! Unfortunately, Player Support team cannot help to modify the level but only can record the issue in the system.
I will report it to our Community In-charge right away!
Thank you for your patience and understanding 🙏🏼
NOTE: Please do not reinstall the game as it will not resolve the glitch and you will lose your saved boosters!
Level is now fixed No more rockets so it was an easy pass. Thanks!
Hi, the level hasn’t been fixed and I still have the rockets. Please advise.
Hi @6735CATH🙋♀️ Good Morning!
Usually, when a glitch is fixed, game team sends in an update towards us! Can you please check the App Store for any available updates?
If you do see one, please install the update and your level should be cleared from the glitch!
Please let me know how it goes🍫🍫
Any updates please as I still have rockets despite a player saying it’s fixed. The level is not yet fixed.
hi, I’ve also checked the App Store for updates and there aren’t any.