Game crashing online.

margyparr

I can play offline on mobile and desktop but when I go online game crashes after level selection. Progress won't save/update while offline and can't play through FB offline.

Any ideas why this might be and how to fix it?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/470189/game-crashing-online

Hi @margyparr 👋

Sorry to hear you’re having trouble with the game crashing when going online😕

Let’s see if we can help get things running smoothly again!

Try first by restarting your device. This can help clear out any bugs!

• Make sure the game is updated to the latest version! Sometimes crashes can happen if you're playing an older version.

• If the game app is connected to Facebook or King account, try logging out and then back in to see if that helps with syncing your progress and getting back online.

Let's see how this goes 😊

margyparr

https://community.king.com/en/candy-crush-saga/discussion/comment/3165338#Comment_3165338

Just done all that and still the same. Been playing over 12 years I don't want to stop now.

margyparr

https://community.king.com/en/candy-crush-saga/discussion/comment/3165338#Comment_3165338

Can I get more help please?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3165347#Comment_3165347

Hello again @margyparr 🙋‍♀️

Can you please list all the devices you are using and the game versions you have on those devices?

margyparr

Sorry

margyparr

Facebook on laptop, App on laptop, App on andriod, all the latest versions uodated.

I can play OFFLINE on all but FB (obviously), they only Crash when ONLINE.

https://community.king.com/en/candy-crush-saga/discussion/comment/3165613#Comment_3165613

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3165695#Comment_3165695

So regardless of which platform you are playing, mobile when online or Facebook browser, the game crashes?

Have you by any chance tried reinstalling the game app on your mobile device or tried a different browser when playing on Facebook?

You will lose your saved boosters and lives if you reinstall the game app but it should take care of whatever bug that is not letting you play while online.

margyparr

https://community.king.com/en/candy-crush-saga/discussion/comment/3165774#Comment_3165774

The game only crashes when I try to play online.

On other facebook accounts the game works fine on the same browser (Chrome)

I'm guessing it's something to do with my account but game support hasn't replied to me.

margyparr

https://community.king.com/en/candy-crush-saga/discussion/comment/3165774#Comment_3165774

Is there anywhere to get some proper help?

This is what I'm getting on facebook for over a week now.

Capture.PNG

trishmac4

I'm 9 days now. Can only play offline. King won't help and no fix seems to.be coming. After 10 years, I'm done!