Game crashing online.

margyparr · October 1

I can play offline on mobile and desktop but when I go online game crashes after level selection. Progress won't save/update while offline and can't play through FB offline.

Any ideas why this might be and how to fix it?

QueenB · October 1

https://community.king.com/en/candy-crush-saga/discussion/470189/game-crashing-online

Hi @margyparr 👋

Sorry to hear you’re having trouble with the game crashing when going online😕

Let’s see if we can help get things running smoothly again!

Try first by restarting your device. This can help clear out any bugs!

Make sure the game is updated to the latest version! Sometimes crashes can happen if you're playing an older version.

If the game app is connected to Facebook or King account, try logging out and then back in to see if that helps with syncing your progress and getting back online.

Let's see how this goes 😊

margyparr · October 1

https://community.king.com/en/candy-crush-saga/discussion/comment/3165338#Comment_3165338

Just done all that and still the same. Been playing over 12 years I don't want to stop now.

margyparr · October 1

https://community.king.com/en/candy-crush-saga/discussion/comment/3165338#Comment_3165338

Can I get more help please?

PummyRaj · October 2

https://community.king.com/en/candy-crush-saga/discussion/comment/3165347#Comment_3165347

Hello again @margyparr 🙋‍♀️

Can you please list all the devices you are using and the game versions you have on those devices?

margyparr · October 2

Sorry

margyparr · October 2

Facebook on laptop, App on laptop, App on andriod, all the latest versions uodated.

I can play OFFLINE on all but FB (obviously), they only Crash when ONLINE.

https://community.king.com/en/candy-crush-saga/discussion/comment/3165613#Comment_3165613

QueenB · October 2

https://community.king.com/en/candy-crush-saga/discussion/comment/3165695#Comment_3165695

So regardless of which platform you are playing, mobile when online or Facebook browser, the game crashes?

Have you by any chance tried reinstalling the game app on your mobile device or tried a different browser when playing on Facebook?

You will lose your saved boosters and lives if you reinstall the game app but it should take care of whatever bug that is not letting you play while online.