Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything thatโs not Candy-related with other Candy players!.
I can play offline on mobile and desktop but when I go online game crashes after level selection. Progress won't save/update while offline and can't play through FB offline.
Any ideas why this might be and how to fix it?
Thanks so much!! I didn't reinstall because i thought I'd lose good bars and stuff. But it was ok. Working now! Praise the Lord! ๐คฃ
I reinstalled on phone and that worked.
Shame nobody can give any answers here, not really a support forum is it lol ๐
Thanks @margyparr . I can fiinally play on Firefox ๐ค inconvenient that I can only play on the laptop at home, but it's better than nothing..only offline on phone, so can't progress there ๐คท my.neighbour plays fine. I'm sure if it affected everyone they would have fixed it by now ยฃ ๐
I see this โฆ..
Hi @margyparr๐โโ๏ธ
I am so sorry to hear that you are still experiencing the issue in your game! QueenB is off for the weekend and will come back only on Monday.
Until then, I would request you to continue playing the game on Firefox browser!
I need one clarification please! When you said game crashes after selecting a level - do you see a "Grey" screen, because of which, you cannot click on anything?
@margyparr thanks. I may give it one last try. It stopped on Chrome..and then on Edge. It's worked for years, why suddenly it's not working and no fix for it? Makes no sense..and they seem to not care either . As usual
Any help coming QueenB?
It works on Firefox browser, but not on chrome.
I'm 9 days now. Can only play offline. King won't help and no fix seems to.be coming. After 10 years, I'm done!
Is there anywhere to get some proper help?
This is what I'm getting on facebook for over a week now.
The game only crashes when I try to play online.
On other facebook accounts the game works fine on the same browser (Chrome)
I'm guessing it's something to do with my account but game support hasn't replied to me.
So regardless of which platform you are playing, mobile when online or Facebook browser, the game crashes?
Have you by any chance tried reinstalling the game app on your mobile device or tried a different browser when playing on Facebook?
You will lose your saved boosters and lives if you reinstall the game app but it should take care of whatever bug that is not letting you play while online.
Facebook on laptop, App on laptop, App on andriod, all the latest versions uodated.
I can play OFFLINE on all but FB (obviously), they only Crash when ONLINE.
Sorry
Hello again @margyparr ๐โโ๏ธ
Can you please list all the devices you are using and the game versions you have on those devices?
Can I get more help please?
Just done all that and still the same. Been playing over 12 years I don't want to stop now.
Hi @margyparr ๐
Sorry to hear youโre having trouble with the game crashing when going online๐
Letโs see if we can help get things running smoothly again!
Try first by restarting your device. This can help clear out any bugs!
Let's see how this goes ๐
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, Weโre aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. Weโve reported this to the Studio and itโs now under investigation. If youโre affected, please: Confirm youโre logged into the correct Facebook accountโฆ
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
