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In-App payments not working - Candy Crush
Marc_Hawkins
Posts: 8
Level 2
in Support
For the last week I have not been able to make any in-app payments on Candy Crush Saga. My server is working fine and I have emptied my cache but it just doesn't go through at all. It is a blank screen. Can you possibly help.
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Answers
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Hi and Welcome to the King Community
Thank you for report it , in the meantime Please check this step
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart the Game: Sometimes, restarting the game can resolve connection issues.
- Update the Game: Ensure the game is updated to the latest version
Contact Support: Follow the steps mentioned abovePlease check this page for more infoΒ Here
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I have a stable internet connection. I have just restarted the game and I have tried another payment and all I am getting is a white screen with a buffering wheel.
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I have a stable internet connection. I have just restarted the game and I have tried another payment and all I am getting is a white screen with a buffering wheel.
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Any help would be grateful. I have restarted the app, my phone, have a secure internet connection. Once I pick which purchase I like it takes me through to the confirmation of payment and then I get a white screen with a buffering wheel. Please help as I don't know what else to do.
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TThis Is exactly what I am still getting today,23nd October 10.30 gmt,and has been like this for over a week. King please get it working.
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Still not working
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Hello @Marc_Hawkins and @ianianianπ€ A Warm Welcome to the King Community!
I am sorry to hear that you both are experiencing an issue with the App Store!
I would suggest you to contact the King Player Support team and send a complaint about the issue.
@Marc_HawkinsπββοΈ
Since you are on mobile device, please follow below stepsβ¬οΈ
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on ? icon in Settings window;
- Go down to "Purchases" and click on it;
- Select one of the suitable options and click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form. Make sure to pick correct options at "Topic" & "subtopic";
- Submit your complaint.
You will be receiving an automated email as an initial reply, which contains some troubleshooting steps that you have already tried! This automated email is norm after sending our complaint. Please send a reply through that automated email itself and explain the issue. If you have any screenshots, include those as well.
An agent should be contacting you within 72 hours(max)! If you did not receive anything after 2 days, please send another reply and inform the, that you are still waiting for their assistance.
@ianianianπββοΈ
Which device are you using to play the game? If you are also using mobile device, please follow above steps & instructions to send your complaint as well!
Hope the issue will be resolved soon and you will be able to play the game continuously!
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Hi There, I have followed all of the information and it still doesn't work. I have enough space on my Android phone. I cannot take a screen shot because it is where the payment confirmation whirls around and it tells me that "This app doesn't allow images". I really don't know what to do now.
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I'm getting rather frustrated about it now!
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It's still not working! Please help. It has now been three weeks!
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