Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
For the last week I have not been able to make any in-app payments on Candy Crush Saga. My server is working fine and I have emptied my cache but it just doesn't go through at all. It is a blank screen. Can you possibly help.
Did you manage to fix the problem on your phone at all as mine is still not working even after one month?
It's still not working! Please help. It has now been three weeks!
I'm getting rather frustrated about it now!
Hi There, I have followed all of the information and it still doesn't work. I have enough space on my Android phone. I cannot take a screen shot because it is where the payment confirmation whirls around and it tells me that "This app doesn't allow images". I really don't know what to do now.
Hello @Marc_Hawkins and @ianianian🤗 A Warm Welcome to the King Community!
I am sorry to hear that you both are experiencing an issue with the App Store!
I would suggest you to contact the King Player Support team and send a complaint about the issue.
@Marc_Hawkins🙋♀️
Since you are on mobile device, please follow below steps⬇️
You will be receiving an automated email as an initial reply, which contains some troubleshooting steps that you have already tried! This automated email is norm after sending our complaint. Please send a reply through that automated email itself and explain the issue. If you have any screenshots, include those as well.
An agent should be contacting you within 72 hours(max)! If you did not receive anything after 2 days, please send another reply and inform the, that you are still waiting for their assistance.
@ianianian🙋♀️
Which device are you using to play the game? If you are also using mobile device, please follow above steps & instructions to send your complaint as well!
Hope the issue will be resolved soon and you will be able to play the game continuously!
Still not working
TThis Is exactly what I am still getting today,23nd October 10.30 gmt,and has been like this for over a week. King please get it working.
Any help would be grateful. I have restarted the app, my phone, have a secure internet connection. Once I pick which purchase I like it takes me through to the confirmation of payment and then I get a white screen with a buffering wheel. Please help as I don't know what else to do.
I have a stable internet connection. I have just restarted the game and I have tried another payment and all I am getting is a white screen with a buffering wheel.
Hi and Welcome to the King Community
Thank you for report it , in the meantime Please check this step
Contact Support: Follow the steps mentioned above
Contact Support
Please check this page for more info Here
New here? Sign in or create an account to join the fun.
when I’m watching ads for extra moves or to get things to win a board the ads are freezing and blacking out and I lose the board. My app is updated.
Who to change profile photo
The game has crashed on me several times in the last couple weeks. The first time it was acknowledged by the system and I was given … something? I don’t remember what, coins or boosters. Probably boosters. Well anyway, 4 times it has frozen and needed to be restarted after I used coins to continue after “losing” on a…
Need help with some gold bars please
HAs the 6 hour option been removed
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
