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For the last week I have not been able to make any in-app payments on Candy Crush Saga. My server is working fine and I have emptied my cache but it just doesn't go through at all. It is a blank screen. Can you possibly help.
Did you manage to fix the problem on your phone at all as mine is still not working even after one month?
It's still not working! Please help. It has now been three weeks!
I'm getting rather frustrated about it now!
Hi There, I have followed all of the information and it still doesn't work. I have enough space on my Android phone. I cannot take a screen shot because it is where the payment confirmation whirls around and it tells me that "This app doesn't allow images". I really don't know what to do now.
Hello @Marc_Hawkins and @ianianian🤗 A Warm Welcome to the King Community!
I am sorry to hear that you both are experiencing an issue with the App Store!
I would suggest you to contact the King Player Support team and send a complaint about the issue.
@Marc_Hawkins🙋♀️
Since you are on mobile device, please follow below steps⬇️
You will be receiving an automated email as an initial reply, which contains some troubleshooting steps that you have already tried! This automated email is norm after sending our complaint. Please send a reply through that automated email itself and explain the issue. If you have any screenshots, include those as well.
An agent should be contacting you within 72 hours(max)! If you did not receive anything after 2 days, please send another reply and inform the, that you are still waiting for their assistance.
@ianianian🙋♀️
Which device are you using to play the game? If you are also using mobile device, please follow above steps & instructions to send your complaint as well!
Hope the issue will be resolved soon and you will be able to play the game continuously!
Still not working
TThis Is exactly what I am still getting today,23nd October 10.30 gmt,and has been like this for over a week. King please get it working.
Any help would be grateful. I have restarted the app, my phone, have a secure internet connection. Once I pick which purchase I like it takes me through to the confirmation of payment and then I get a white screen with a buffering wheel. Please help as I don't know what else to do.
I have a stable internet connection. I have just restarted the game and I have tried another payment and all I am getting is a white screen with a buffering wheel.
Hi and Welcome to the King Community
Thank you for report it , in the meantime Please check this step
Contact Support: Follow the steps mentioned above
Contact Support
Please check this page for more info Here
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
