Candy Crush Saga

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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

⛔Being investigated: Game stuck after winning issue with chocolate box

every time I finish a level, the box chocolate tries to be filled but doesn’t.
it’s not even the correct candy being shown. And then I get stuck on that image as you can see it says 0/0 instead of the blue candies I’m supposed to get

I have to reboot the game every time to

Accepted answers

Alex_The_Witch

https://community.king.com/en/candy-crush-saga/discussion/509351/game-stuck-after-winning-issue-with-chocolate-box

Hey there. I hope you're doing well.

I'm sorry you're experiencing this. Our Studio team's aware of the issue and is trying to fix the situation as soon as they can.

In the meantime, we ask for your patience and understanding. If you need to, please feel free to reach out to our player support team:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Thanks in advance and have a great day.

All comments

Skyefleur

it’s corrected for me.
Woohoooo

Skyefleur

it’s actually worse than I thought because I lose a life instead of keeping it every time I win.

Skyefleur

thank you.
why is this issue not being pinned ?

Alex_The_Witch

https://community.king.com/en/candy-crush-saga/discussion/509351/game-stuck-after-winning-issue-with-chocolate-box

Hey there. I hope you're doing well.

I'm sorry you're experiencing this. Our Studio team's aware of the issue and is trying to fix the situation as soon as they can.

In the meantime, we ask for your patience and understanding. If you need to, please feel free to reach out to our player support team:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Thanks in advance and have a great day.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Alex_The_Witch

https://community.king.com/en/candy-crush-saga/discussion/509351/game-stuck-after-winning-issue-with-chocolate-box

Hey there. I hope you're doing well.

I'm sorry you're experiencing this. Our Studio team's aware of the issue and is trying to fix the situation as soon as they can.

In the meantime, we ask for your patience and understanding. If you need to, please feel free to reach out to our player support team:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Thanks in advance and have a great day.

All comments

Alex_The_Witch

https://community.king.com/en/candy-crush-saga/discussion/509351/game-stuck-after-winning-issue-with-chocolate-box

Hey there. I hope you're doing well.

I'm sorry you're experiencing this. Our Studio team's aware of the issue and is trying to fix the situation as soon as they can.

In the meantime, we ask for your patience and understanding. If you need to, please feel free to reach out to our player support team:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Thanks in advance and have a great day.

Skyefleur

thank you.
why is this issue not being pinned ?

Skyefleur

it’s actually worse than I thought because I lose a life instead of keeping it every time I win.

Skyefleur

it’s corrected for me.
Woohoooo

Recover my progress level
Please recover my progress level after reset my phone
Pass 290
hi How I can pass level 290 It is so hard Please supporting me
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…