Wheel and Extra Moves stuck on loading/ connecting

ComfortablyNumb · August 2020

Cannot connect to App Store, booster wheel, etc. Have tried all steps in help section to no avail

game user ID:

8514335931

Gertjie123 · August 2020

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

https://community.king.com/en/candy-crush-saga/discussion/comment/608196#Comment_608196

Please help me too. My user id is 4143495132.

Thank you

Christelle972 · August 2020

Bjr roue d appont bloquer

N de joueur : 11831749072

tratelqalam · August 2020

Check app update Log out of game restart device> open game and log in.

lowieke · August 2020

1198747136 I have all the things described in this topic. It is account related, not computer or Apple-ID related. I can't use my goldbars, not on my phone, not on my I-pas, not on my laptop, not on my PC. With advices like clear your cache, restarting, updating I'm not helped. As from level 2000 ( actually I'm on 2805), it a money pit, so I expect at least that this thing works. Solution requested.

barb929 · August 2020

I have tried all of these things. I am not technically really good with these issues, but I have tried signing in and out of the game on both the IPAD and the Iphone X. Someone told me you have to do all these things on a computer. My ID is 1178992524. Again, my issues are:

cannot sync iphone and ipad - different levels of candy crush on each one. This just started - they used to sync.

cannot get extra moves - no button to request - spinning "contacting ap store" constant

no button to stop booster wheel

cannot access store to purchase things like lollipop or any of the boosters - not even an option

So frustrated. Thanks for your help. All of this stuff just started within the last week or so. Never had a problem before.

Don't know how to clear cache so didn't try that.