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How can I get my progress back
Thank you. My game Is ID is 11563210562
My level is 1296.
Thank you in advance for putting me back on track
Hi @CandaceB and welcome to our Community!
If you no longer have access to the email that you used on your King account, please create a new account and let me know the Game ID and level you were on and I will help you out.
Hi dear welcome to our community
please try to recover Your password. From Reset Option.
Hi and welcome to the community.
Can you get to king.com? If so, you can try logging in through king.com and enter your email address. You should see the "recover password". Not sure if you have to try to enter a password and then you get this or if you see it as soon as you type in your email. Either way, click on the recover password and it should send a temporary password to your email account.
Thanks.
@CandaceB Hi and welcome to the community:)
Since you can't access your old one, you can create another account and then tell us your last level and your game ID which is a 10 digits number that allows your game to be located. Then CM @Crazy Cat Lad could manually restore it when he's at work.
You can find your game ID HERE
Thanks @CandaceB !
I have restored your game on your new account to level 1296.
Happy crushing!
https://community.king.com/en/candy-crush-saga/discussion/309312/i-forgot-my-password-and-cant-access-my-email-connected-to-my-account-i- want-to-keep-my-progress This link will help you to restore it
Greetings! I would like to restore my level since I forgot my password but no longer have access to the email used.
My current game ID on my new account is: 12683413195
The level I left off on: 459
Thank you for your time! @Crazy Cat Lad
@fabloia Hi and welcome, I will tag the CM so he sees you message but if requesting this type of thing you can do it through support or you would need to tag the CMK to your post so he does not miss it
@Crazy Cat Lad
Thank you
Thanks for letting me know @Freddy_
Hi @fabloia and welcome to our Community!
I can see that Player Support already restored your game back to level 459.
If you have any further issues or concerns, please reply back to them.
Can you restore my levels from my old account to my new one?
My old game ID is 6910334926 and my new one is 8370770456. I am on level 1274.
Hi @urmom10 and welcome to our Community!
I assume you play Candy Crush Soda since it was that game I could find with the Game ID:s. I have now restored your game on the new account.
I log in via facebook My User id 1520064742 I am locked out as entered present date not date of birth!!! I am on level 1993. Please help
I forgot my password I do not have Facebook also. When I use the forgot password the email link does not work it says error 404 my Android is updated and game is updated also please help I'm at level 2000+
Help please
Hi. My child changed my email address on my account and I now can't reset my password. Please help. My ID is 11228971615. Thank you.
Good evening,
I ran into the same issue. I reached level 4205, so you can only imagine how shocked I was to see that I could no longer reset or access my account. My game user ID is 13029963501
Hello, my king account is linked to my email and I've forgotten my password, whenever I try to retrieve or reset using the link sent to my email it doesn't work, it just searches the kingdom and gives an error mesg
Hi, I changed phones and I cannot remember my password and no longer have access to my email linked with my Candy Crush Saga.
My old User ID is: 12761029845
My new User ID is: 13961019179
I left off on level: 849
Thank you! @Crazy Cat Lad
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
