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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I can see I have 4 lives in my inbox, but when I click on it I just get taken back to my Lives screen and told to “Join or create a team to get more lives”. It’s a vicious circle! Yes, I have the latest game update and the latest iOS update.
@Sweetie_Pie Hi , if you have done all the troubleshooting, you will need to contact customer support from your game so they can look in to your issue. You can also use the contact us at bottom of page but you will need your game ID for this.
If your playing soda you would be better of posting in that forum to see if others are experiencing the same issue
Thanks
Hi there again @Sweetie_Pie for the feedback. Since you have performed all the steps and no avail. Agreed with Mr Freddy that you need to contact King Support center to get your issue fix. Please provide as much info as possible and remember to quote the correct game 😊
Good luck and have a wonderful day.
@Freddy_Falkner thanks for your help! I know my ID so I will use Contact Us. I didn’t know there was a separate forum for Soda. That’s helpful to know.
hi please contact here 👇
You may Asked Your Game ID
To know your game id please read this 👇
Hope this helps have fun
@kiara_wael Thanks, but I’m playing Candy Crush Soda, not Candy Crush Saga. No F5 in Soda.
@Freddy_Falkner Thanks, but I have done and read all your suggestions and still have the issue.
@wykoon I am playing on iPhone SE (gen 1) with iOS 13.6.1. I have done all the steps (log out, restart device, check versions...) but still get the loop. I already am on a team, but get told to join or create one.
Hi dear
Please Read all information here 👇
https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives
Hope this helps
have fun
Hello @Sweetie_Pie and lovely day to you.
Understood that you are having issues in accepting the lives in your inbox and received the message asking you to join team or create one.
May I know which device are you playing your game? Have you tried the simple trouble shooting steps as per below?
If you haven't tried the above steps, please do so let me know the device that you're playing and I'll try to get more info to help you out. Kindly click on the "quote" button on this message to reply me 😊
Thank you and happy gaming.💕
Hi and Welcome to our Community
Please check this page about F5
@Sweetie_Pie Hi and welcome please check your app is upto date and log out and restart your device. then log back in. see if this improves
Also see post below
Thank You
I’ve also read all the information on this site that I can find about the issue. Nothing helps!!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
