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Why can’t I open CCS Lives Inbox to receive lives sent from team members?
Sweetie_Pie
Posts: 18
Level 2
in Support
I can see I have 4 lives in my inbox, but when I click on it I just get taken back to my Lives screen and told to “Join or create a team to get more lives”. It’s a vicious circle! Yes, I have the latest game update and the latest iOS update.
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Best Answer
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@Sweetie_Pie Hi , if you have done all the troubleshooting, you will need to contact customer support from your game so they can look in to your issue. You can also use the contact us at bottom of page but you will need your game ID for this.
If your playing soda you would be better of posting in that forum to see if others are experiencing the same issue
Thanks
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Answers
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I’ve also read all the information on this site that I can find about the issue. Nothing helps!!
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@Sweetie_Pie Hi and welcome please check your app is upto date and log out and restart your device. then log back in. see if this improves
Also see post below
Thank You
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Hi and Welcome to our Community
Please check this page about F5
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Hello @Sweetie_Pie and lovely day to you.
Understood that you are having issues in accepting the lives in your inbox and received the message asking you to join team or create one.
May I know which device are you playing your game? Have you tried the simple trouble shooting steps as per below?
- Exit game and check for latest update (version 1.182) and update the game.
- Restart your device.
- Log back into your game as usual and check inbox.
If you haven't tried the above steps, please do so let me know the device that you're playing and I'll try to get more info to help you out. Kindly click on the "quote" button on this message to reply me 😊
Thank you and happy gaming.💕
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Hi dear
Please Read all information here 👇
Hope this helps
have fun
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@wykoon I am playing on iPhone SE (gen 1) with iOS 13.6.1. I have done all the steps (log out, restart device, check versions...) but still get the loop. I already am on a team, but get told to join or create one.
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@Freddy_Falkner Thanks, but I have done and read all your suggestions and still have the issue.
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@kiara_wael Thanks, but I’m playing Candy Crush Soda, not Candy Crush Saga. No F5 in Soda.
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@Sweetie_Pie Hi , if you have done all the troubleshooting, you will need to contact customer support from your game so they can look in to your issue. You can also use the contact us at bottom of page but you will need your game ID for this.
If your playing soda you would be better of posting in that forum to see if others are experiencing the same issue
Thanks
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hi please contact here 👇
You may Asked Your Game ID
To know your game id please read this 👇
Hope this helps have fun
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