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Why wont the game allow me to purchase anymore? I had been doing it and all of a sudden it stopped !
Hello @lhatch and hope you're having a good day.
May I know whether the transactions stopped midway during your purchase? If yes, please visit this page and see whether it is applicable and useful.
Otherwise, please exit game, check update and update it (make sure your device have sufficient memory/storage to cater for the update), restart device, log back in and see whether you are able to access the shop.
Please also ensure that your payment information has not changed recently and up to date.
Let us know if you still have the same issue. Thank you 😊
Hi dear welcome to our community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Thank you.
@lhatch Hi and welcome. Please chack you game is up to date and log out and restart your device . then log back in and see if this improves
Please also see post below
Thank You
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
