wrong account

@hansovermars Done my friend 👍🥰

https://community.king.com/en/candy-crush-saga/discussion/comment/1042424#Comment_1042424

Hi there 😃

Your wife's Candy Crush Saga game has been restored to level 2300, next time she opens the game, she just needs to be sure it's connected to her new King account.

As for Candy Crush Soda Saga, we can also help her with that. Just get her to install the game and connect it to her King account. Pass the first level and comment here again the level she needs to be on and we'll help 😉

All comments

I am not sure but I believe that the user-id of the king account for candy crush and candy crush soda iof my wife is 5734449167

Maybe it can help you

Thanks

https://community.king.com/en/candy-crush-saga/discussion/comment/1036170#Comment_1036170

Hi again if you want to tag or reply some person please use @ sign and his name like now i am tagging @Crazy Cat Lad to see your post above.

Have a nice day.

I play candy crush and candy crush soda by facebook account. My wife only with her king account. On my device I signed out by facebook and started candy with my wifes emailadres and password (king account). When I finished that game my wife got the problems. She tried to sign in which her king account and than she sees my picture and "welcome Hans". She gers the level which I am playing. She can't come i in her own account and level. That happens in candy crush saga . With the game Soda she didn't did not sign out on her mobilephone. On her tabdevice she signed out and has the same problens. "Welcome hans" and my level etc.

Crazy Cat Lad

Hi @hansovermars !

Was it your Facebook account that got merged with her King account?

Your profile shows up in her game, but she is on the correct level still and you are on a different level when you play the game on your device?

Is this issue in Candy Crush or Candy Soda? Or both games?

https://community.king.com/en/candy-crush-saga/discussion/comment/1035345#Comment_1035345

Hi,

Yes she signed in with her email and password in my game. I think I was not signed out but I am not sure. Now if she plays on her own device in her game and she signs in she get my picture and "welcome Hans" and then she goes to my progress. It is impossible for her to get her own ptogress. We tried everything. We removed her game. We removed my facebook. On her mobile ond game she plays in her right level. The reason of that is that she didn't sign out and sig in. On her other device she did because that game did not synchronize any more. That is candy crush soda. Yesterday suddenly it synchronized afain. She is afeaid to sign out again loosing her fame just like she did by candy crush. I hope you can help us.

Sukanta_Biswas

If you and your wife were playing via separate emails, then your game did not merge. You can reinstall the game app on your wife's device and try to log in again with her old ID.

I hope she can get the solution.

https://community.king.com/en/candy-crush-saga/discussion/comment/1035345#Comment_1035345

Hi dear i have sent your information to our CM. You just wait untill tomorrow and he will give you the reply here. And please remove the email as this is a public forum and you surely dont want unwanted emails. You can click on the cog wheel on the right top corner of your message and edit your comment.

Please tell us which level she was when she was playing so that we can restore that level.

https://community.king.com/en/candy-crush-saga/discussion/310621/wrong-account

We play on different devices. Once we played on one device and aftervthat we got the problem. Is it me or my wife (she is missing her own account) have to make a new account. If she has to do that can she use her emailadress **** again with a new password.

Game ID 9223082334

(EDITED by CM - Personal information)

Freddy_

@hansovermars , hi and welcome, what device are you using for the game. If both users play the game on the same device they can merge. if you are using faceboook or android phone please try logging out and clearing the cache and then . info .log back in with her account. see if this rectifies the problem. i have had this on facebook game and clearing the cache will sometimes work in seperating the accounts. If not the information above is what you will you need

Always best not to try to use two accounts on the same device

Thank you

rajdeeptb

Hi dear

your account Have Merged.

When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.

The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.

Please reinstall the app on your device and create a new King account when opening the game.

After this, let me know the Game ID on the new King account and the level you were on and CM will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.

Hope this helps

https://community.king.com/en/candy-crush-saga/discussion/310621/wrong-account

Hi and welcome to the community.

Very sorry to inform you that it looks like you have both of your accounts have been merged together and its a complicated issue. Please send me your game id and i will send it to my CM to have a look at it and see if he can help us here. But you have to be patient with us as he will only answer in his work hours by tomorrow. To know your ID please check the below link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks and have a nice week ahead.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

https://community.king.com/en/candy-crush-saga/discussion/comment/1042424#Comment_1042424

Hi there 😃

Your wife's Candy Crush Saga game has been restored to level 2300, next time she opens the game, she just needs to be sure it's connected to her new King account.

@hansovermars Done my friend 👍🥰

All comments

https://community.king.com/en/candy-crush-saga/discussion/310621/wrong-account

Hi and welcome to the community.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks and have a nice week ahead.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/310621/wrong-account

Hi dear

your account Have Merged.

The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.

Please reinstall the app on your device and create a new King account when opening the game.

After this, let me know the Game ID on the new King account and the level you were on and CM will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.

Hope this helps

Freddy_

Always best not to try to use two accounts on the same device

Thank you

Game ID 9223082334

(EDITED by CM - Personal information)

https://community.king.com/en/candy-crush-saga/discussion/comment/1035345#Comment_1035345

Please tell us which level she was when she was playing so that we can restore that level.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1035345#Comment_1035345

If you and your wife were playing via separate emails, then your game did not merge. You can reinstall the game app on your wife's device and try to log in again with her old ID.

I hope she can get the solution.

Hi,

Crazy Cat Lad

Hi @hansovermars !

Was it your Facebook account that got merged with her King account?

Your profile shows up in her game, but she is on the correct level still and you are on a different level when you play the game on your device?

Is this issue in Candy Crush or Candy Soda? Or both games?

https://community.king.com/en/candy-crush-saga/discussion/comment/1036170#Comment_1036170

Hi again if you want to tag or reply some person please use @ sign and his name like now i am tagging @Crazy Cat Lad to see your post above.

Have a nice day.

I am not sure but I believe that the user-id of the king account for candy crush and candy crush soda iof my wife is 5734449167

Maybe it can help you

Thanks

Maybe I am too impatient. I feel sorry for that. Do you think you can find a solution for our problem?

Thanks again for your support

https://community.king.com/en/candy-crush-saga/discussion/comment/1038566#Comment_1038566

Hi dear very sorry for a little late reply. No no you are not impatient at all. Actually CM (crazy cat lad) was very busy today so may be tomorrow he will manually update the progress. I am tagging him again. Dont worry we will solve it...

Stay safe and keep enjoying🌼

Crazy Cat Lad

Hi @hansovermars !

Looks like your Facebook account has been merged and also over written your wife's King account.

The accounts cannot be separated I'm afraid, so the workaround is that your wife starts a new King account with another email address.

Tell her to reinstall the game's on her device. Then open the games and login/ create a new King account with another email.

Once that is done, please let me know the Game ID from that account and also what level she was on in both games or in Candy Soda if she only plays that one.

@ crazy cat lad

Thanks . If she makes a new account with a new emailadress and password first at all she has to remove both game or can she start with only candy crush saga. Then you can give her the level where she was ended if I give you her user id.. If that is allright can she then reinstall candy crush soda and login with her new account and give you a message to give her the level back where she ended. She thinks it is exciting to remove her games. So I check the possibilities again.

https://community.king.com/en/candy-crush-saga/discussion/comment/1040159#Comment_1040159

Yup thats correct. Provide the new user id and the level where she was and @Crazy Cat Lad will manually restore the progress.

My wife made a new King account and started a new game Candy crush saga.

Her user id is 11924566165

We are not sure but she thinks she was about in level 2300.

After you have bring her to that lrvel can she then start a new candy crysh soda with her new king account. And can we ask you to bring her to the level where she ended?

I am sorry. I have another question. Can she dign out in candy crush soda and start again with her new account or has shev remove the game and re-install a new one

https://community.king.com/en/candy-crush-saga/discussion/comment/1042437#Comment_1042437

Hi again ok noted your new Id and will forward to our CM @Pounawea , to take further action on it. As @Crazy Cat Lad is on vacation till 15th September. But dont worry its weekend now and as soon as @Pounawea will see this post in his working hours your progress will be updated to 2300 level. Regarding Candy crush soda also pounawea will inform you however you may put that progress level also. If he can he will put that too.

Thanks and have a lovely time ahead.🌼🌼