Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Open candy crush with...

I play through Facebook. Once when I had no internet connection I wanted to still play so just randomly played a few levels, and still selected to save progress by entering an email address. The 2 usernames have synced. This means now whenever I lose the internet candy crush automatically picks up my email address but then won’t return to facebook when my connection returns.

even when I log out and request to login with Facebook candy crush ignores this and returns to the email address.

the problem is that I am connected to friends in Facebook, it not through email. I have sent several requests to have the email address cancelled from my account but it is still active.

how can this be fixed?

thanks

Accepted answers

All comments

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/310742/open-candy-crush-with

Hi and welcome to the community.

I hope the useful tips provided by @Origins7_Dale must have helped and try to use those tips and sync your progress through both accounts.

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com

If you still face some problems. Let us know and we will try to request our CM to look into this matter and help you out here.

Thanks and have a lovely day ahead.😀

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/310742/open-candy-crush-with

Hi dear welcome to our community

I think your account Got Merged.

When a King account And Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.

The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.

Please reinstall the app on your device and create a new account when opening the game.

After this, let me know the Game ID on the new account and the level you were on and CM will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.

Origins7_Dale

Hi @E-3,

See these posts below on "Syncing" your accounts.

King account to Facebook — King Community

https://community.king.com/en/candy-crush-saga/discussion/292026/king-account-to-facebook

Can I sync my progress between Facebook and King.com? — King Community

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com#latest

Here are a few more.

Game keeps connecting to the wrong Facebook account — King Community

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

king.com does not apply facebook game level-candy crush saga — King Community

https://community.king.com/en/blog/discussion/302293/king-com-does-not-apply-facebook-game-level-candy-crush-saga/p1

How do I add friends from here for my game?

https://community.king.com/en/superstar-corner/discussion/277844/how-do-i-add-friends-from-here-for-my-game/p1?new=1

Where did my progress and friends list go? - King Community

https://community.king.com/en/blog/kb/articles/312-where-did-my-progress-and-friends-list-go

If the above doesn't solve your issue. Then contact King Support on removal of your email.

You will need this:

What is my User ID and where can I find it? — King Community

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Your "User ID" is the same, on all King games you play.

ᐅ How to take a screenshot

https://www.take-a-screenshot.org/

https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you need or want done, and they will be able to give you a solution!

Hope this helps.

Thx & Welcome To The King Community - Origins7 Dale, 😀

9/1/2020

Carly_S

sorry for the inconvenience @E-3 maybe you should contact the CM in the support area

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Carly_S

sorry for the inconvenience @E-3 maybe you should contact the CM in the support area

Origins7_Dale

Hi @E-3,

See these posts below on "Syncing" your accounts.

King account to Facebook — King Community

https://community.king.com/en/candy-crush-saga/discussion/292026/king-account-to-facebook

Can I sync my progress between Facebook and King.com? — King Community

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com#latest

Here are a few more.

Game keeps connecting to the wrong Facebook account — King Community

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

king.com does not apply facebook game level-candy crush saga — King Community

https://community.king.com/en/blog/discussion/302293/king-com-does-not-apply-facebook-game-level-candy-crush-saga/p1

How do I add friends from here for my game?

https://community.king.com/en/superstar-corner/discussion/277844/how-do-i-add-friends-from-here-for-my-game/p1?new=1

Where did my progress and friends list go? - King Community

https://community.king.com/en/blog/kb/articles/312-where-did-my-progress-and-friends-list-go

If the above doesn't solve your issue. Then contact King Support on removal of your email.

You will need this:

What is my User ID and where can I find it? — King Community

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Your "User ID" is the same, on all King games you play.

ᐅ How to take a screenshot

https://www.take-a-screenshot.org/

https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Hope this helps.

Thx & Welcome To The King Community - Origins7 Dale, 😀

9/1/2020

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/310742/open-candy-crush-with

Hi dear welcome to our community

I think your account Got Merged.

The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.

Please reinstall the app on your device and create a new account when opening the game.

After this, let me know the Game ID on the new account and the level you were on and CM will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/310742/open-candy-crush-with

Hi and welcome to the community.

I hope the useful tips provided by @Origins7_Dale must have helped and try to use those tips and sync your progress through both accounts.

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com

If you still face some problems. Let us know and we will try to request our CM to look into this matter and help you out here.

Thanks and have a lovely day ahead.😀

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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