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My gold is missing overnight! Can this be fixed?
gebruikersnaam
Posts: 19
Level 2
in Support
Hey there,
Last night i was playing Candy Crush Saga, and I had 358 gold bars,I woke up and I only got 28 now
. The little problem is that I'm handicapped and cous of my major accident i had 1 year and a half ago on 22/03/2019 I'm on hard medication cous I camping with big pains and cous of that I can't get sleep like 'normal ppl' so I fall a sleep quit a lot on stupid places . Sorry you'll need to reed this but I have to explane in the best way on how it might happen that my gold is gone. Normally when I go to sleep I put my cellphone away but this time I woke up with my cellphone underneath me bah bah.i looked my cell to see if something broke or something and then I realized I had my Candy Crush Saga still on and I lost 330 gold. I saved the gold for when I reach the hard levels like 7000+ so I can buy myself the lives and boosters I need.i show you mine screenshot that atm I don't need to buy anything sinds I'm still loaded with all that stuff.so I ask you guys if you can plx fix my problem so I'm back on track.
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Best Answer
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Hello @gebruikersnaam and hope that you are having a good day.
Understood that you've lost your gold bars overnight in that situation. I would also like to know whether your boosters have increased because I could see that you have a lot of color bombs and striped + wrapped candies, jelly fishes and coconut wheels. If these items were less before your gold bars were missing and now it has increased, most likely it was purchased using your gold bars. I hope you are not sharing device with anyone else or allow another person to access your phone.
However, if you are not sharing device with anyone else, then most likely it was purchased accidentally when your body is pressed against your phone all night, as you've suspected. In such situation, you may not be able to recover your gold bars. I would suggest that you use your boosters in your game. Please note that boosters and lives are stored locally in your device and may be lost if your phone is broken or your game/apps crashes that causes you to uninstall your game. Therefore, please utilise your boosters as much as possible.
If your device is Apple brand, then remember to backup your apps with iTunes to backup and safeguard your boosters and lives in your app.
You can always participate in the on-going contests to stand a chance to win gold bars to your game.
Hope you get some insights from my sharing above and let us know if you still need other help. Thank you 😊
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Answers
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Hi @gebruikersnaam . Welcome to our Community
Please report this to our Player Support Team here, so they can help.
Dont forget put your Game ID . 👇️
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
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**DELETED**
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Hi and welcome to the community.
Oh very sorry about your health issues. Thats very strange as purchase is a very sensitive case. However did you checked your inventory if any boosters are increased in place of GoldBars.
Please check the below link for your purchase related issue. As kiara mentioned above you need to directly contact the player support from your game.
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It's not that I bought something on purpose.i think I pressed buttons in my sleep with my belly or something😳. And in that way i bought things with my gold. Or maybe I pressed to continue the game when I was finnished.i really don't know🙄. It's just what i think. Only thing I do know is that i miss 330 gold when i woke up😭. Are you guys not able to see in some logs what happened there? Can you follow what I mean? I mean.. my gold has to be somewhere 😁
It's just annoying to lose gold what I saved together for over a year. And not knowing on what 🤔
I posted already too on the link you provided me. Thank you very much for that! 😉 I just hope they can figure it out tho
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Yes the problem you are referring to comes under accidental purchases if you have contacted the player support that is the correct forum and be hopeful that a positive action will come in your favour.
Thanks and stay safe.😀
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Hello @gebruikersnaam and hope that you are having a good day.
Understood that you've lost your gold bars overnight in that situation. I would also like to know whether your boosters have increased because I could see that you have a lot of color bombs and striped + wrapped candies, jelly fishes and coconut wheels. If these items were less before your gold bars were missing and now it has increased, most likely it was purchased using your gold bars. I hope you are not sharing device with anyone else or allow another person to access your phone.
However, if you are not sharing device with anyone else, then most likely it was purchased accidentally when your body is pressed against your phone all night, as you've suspected. In such situation, you may not be able to recover your gold bars. I would suggest that you use your boosters in your game. Please note that boosters and lives are stored locally in your device and may be lost if your phone is broken or your game/apps crashes that causes you to uninstall your game. Therefore, please utilise your boosters as much as possible.
If your device is Apple brand, then remember to backup your apps with iTunes to backup and safeguard your boosters and lives in your app.
You can always participate in the on-going contests to stand a chance to win gold bars to your game.
Hope you get some insights from my sharing above and let us know if you still need other help. Thank you 😊
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hi dear welcome to our community
Sorry for the inconvenience
Please Contact Support area here 👇
you may asked your game ID here to know your game id please read this 👇
hope this helps have fun
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Hey lads,
So i read all your guys post.and i figured it all out. It seems i bought lots of unneeded boosters with my gold in my sleep with my body..rip gold ffs! Is there any way the developers can undo this "sleep" mistake? I still dit not used the bought boosters ofc. I would really appreciate it if they could as i spend hours, days, months to save them. Damm i feel so stupid cous of this. Anyways i wanted to update this to you all! I just hope they could undo this.
Gr,...
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Hi again.
Did you try to contact player support from your game or not. You should contact them and wait for their reply.
Best of luck. And have a lovely day ahead.😀
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Hi there again. I urge you to contact King Support team and do provide them info as much as possible. You can click on the "contact us" link at the bottom of this page. 🙏🏻
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