Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost progress
Best Answers
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@gumbum51 Hi and welcome,
Try checking for a game update and log out and restart your device then log back in and see if this solves your issue Also Please try playing a level as it sometimes takes this for it to sync you to the server correctly. if this does not work please see post below on getting your levels restored
Thank you
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Thanks for the quick replies logging out or playing a level has not worked so guess its customer support
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Answers
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Hi and Welcome to our Community
Please check this page, hope your progress back on the track again
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@gumbum51 Hi and welcome,
Try checking for a game update and log out and restart your device then log back in and see if this solves your issue Also Please try playing a level as it sometimes takes this for it to sync you to the server correctly. if this does not work please see post below on getting your levels restored
Thank you
5 -
Thanks for the quick replies logging out or playing a level has not worked so guess its customer support
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Hi dear did you try to update your game application and restart your device and try again. Also follow the tips in this link.
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Welcome to Sweet King Community! 👑
Oh No! Have you lost your current level on Candy Crush Saga? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hi @gumbum51 !
Let me know if you need any further help with getting the levels restored.
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