Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Gold bars rewards
Lady_Boden
Posts: 19
Level 2
in Support
Passed the relevant levels to get gold bars but did not receive my 50 gold bars reward??????
1
Answers
-
@Lady_Boden Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this activates your reward. Also if playing via an internet browser also clear your browser cache. The community does not deal with any missing rewards
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game
Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
0 -
Hi and Welcome to our Community
Please report this to our Player Support Team here, put your game ID there
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
0 -
Have been on to support team several times & still no answer!!!!
0 -
@Lady_Boden Hi, Unfortunately the community can not help with missing rewards, we can only point you in the direction of customer support. So you may have to be patient and wait from a reply from customer support
Thank You
0 -
Wow, another event with a big glitch. There have been several reports of players not receiving rewards from this event. Please contact customer support but be patient. They are probably swamped with requests. Once you have a ticket number you need to reply to that email. Good luck and have fun crushing.
1 -
Hi and welcome
Very sorry about that and yes some other players also reported the same about gold rush event. Please try to contact again to them but with different topic and hopefully they will respond. Normally they do respond within 72 hours.
Best of luck.
1 -
Ayuda soy nuevo.
0
