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For almost a week I haven't been able to use my gold bars to purchase more moves to finish levels or get boosters. It just says connecting to servers. I have had to break gold crown streaks because of this as I have to choice but to give up.
Welcome back 😊
The option to purchase additional moves to your game does not work, meaning your game is not fully connected to the server.In some cases, this problem may be due to the app error, so please follow the steps below again.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If your problem is the same after doing this then you need to uninstall and reinstall the game app.(You will lose all stored boosters for installing the game app)
Thanks!
Yeah this totally didn't work I have tried several times to restart my phone disconnect and reconnect. Tried logging out and logging back in. This sucks I've lost numerous streaks because I couldn't get 5more moves to finish a level.
Hi there @jpollas6 and good day to you.
Please try this method. Disconnect from/turn off your WiFi/internet in your device whilst in the game, wait for several seconds or more, then reconnect back the Wifi/internet. Try and see whether you are able to use your gold bars to purchase boosters.
This could be intermittent issue and if it works, you may apply this method whenever you receives the "reconnecting to server" message.
Please let us know if you need help with other issue. Thank you 😉
@jpollas6 Hi again, Sounds like like you have this issue. please put your error and your game ID in the post below
Thank you
I'm playing on the mobile app. I have signed out and signed back in and restarted my phone multiple times.
@jpollas6 Hi and welcome, try the standard troubleshooting tips and see if this resolves your issue
Check your device and game are up to date and if playing via an internet browser clear the browser cache log out and restart your device and then log back in
If this does not resolve your issue let us know
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Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
