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All of my boosters I’ve been collecting for years have disappeared. My extra lives are gone too but that is not as upsetting as the boosters being gone..I am very upset.
Any help would be very appreciated.
thank you
hi dear welcome to our community sorry for the inconvenience
please check this page 👇
https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it
@coco427 Hi and welcome, Unfortunately in the case of mobile devices the boosters are stored on the device itself , so if your game or device crashes or you uninstall or you even change devices your boosters are lost / not transferable unless you had any unused purchased boosters and then you can contact customer support for these.
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
Hi and Welcome to our Community
Please read links bellow about lose booster!
Or please report this to our Player Support Team here
Hiya @coco427
By chance did you reinstall the game?. If thats the case when you install the game you loose the boosters and only remain with the normal six lives you have and the gold. This is because the gold is the one that is usually saved in the servers together with your level progress.
Sorry about that😔
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
