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Treat Calendar freezing the game
Answers
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@oscarrene Hi and welcome, Unfortunately in the case of mobile devices the boosters are stored on the device itself , so if your game or device crashes or you uninstall or you efen change devices your boosters are lost / not transferabable unless you had any unused purchased boosters and then you can contact customer support for these.
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
As you already know, this is a temporary problem and the cause of the problem is being investigated. You can avoid the problem by restarting the game at the time of the problem and we hope you get rid of this problem very soon.
Thanks in advance for your patience and support.
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Well, this is becoming really annoying. This bug should have already been fixed.
I am stuck since Tuesday evening because of this bug. No way to play the game unless I'm able to be extremely quick with my mouse and click on the level button before the treat calendar appears, which is nearly impossible (I managed to do it just 2 times out of 100+ attempts).
I've already tried twice to log out, restart the computer and log in again, with no avail.
And of course I am not willing to uninstall/reinstall as I don't want to run the risk of losing all my boosters – let alone starting again from level 1 (I am at level 3372 now).
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@Kunafa Hi and welcome, As stated above the issue is being investigated but we will have to be patient
For Facebook game try logging out the game and clearing the browser history and then restarting your device and see if this solves the issue
For android device, clear the cache from the app store and then log out and restart your device and see if this helps
For iphone ipad, try clearing the cache in safari and log out and restart your device to see if this helps
If this does not work the only option at present is to wait for a fix or to reinstall the game as a few people have reported this solves the issue, but in doing this if a mobile device you would LOSE any stored BOOSTERS or LIVES
Thank you
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@Havasubrat71 Hi and welcome, The issue is being investigated but we will have to be patient as we have no time frame on a fix
For Facebook game try logging out the game and clearing the browser history and then restarting your device and see if this solves the issue
For android device, clear the cache from the app store and then log out and restart your device and see if this helps
For iphone ipad, try clearing the cache in safari and log out and restart your device to see if this helps
If this does not work the only option at present is to wait for a fix or to reinstall the game as a few people have reported this solves the issue, but in doing this if a mobile device you would LOSE any stored BOOSTERS or LIVES
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