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My game stopped syncing with facebook?? The computer won't go beyond level 2895 but I am on level 7223 on my phone. I used to be linked through fb and the same level would sync on my phone/computer. Now my computer won't go beyond 2895? I have already logged out and logged in and still have no option to link to FB on Candy Crush Saga. I have logged on through FB but still not syncing?? Any suggestions??
Answers
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Hi @randiwich,
If you go to my post on 10/8/2020 at Page 13 below. I gave the players a number of links, along with suggestions on solving these "Facebook" issues.
- I can’t send nor receive lives via Facebook 👉 Update your game! - Page 13 — King Community
- https://community.king.com/en/candy-crush-saga/discussion/311707/i-can-t-send-nor-receive-lives-via-facebook-update-your-game/p13
Here is another post for you.
- Having problems connecting to Facebook on your device? — King Community
- https://community.king.com/en/blog/discussion/247422/having-problems-connecting-to-facebook-on-your-device
Have included this post, very important you use the "Same" email you have your levels on.
- Have you lost your levels? Here's how to get them restored.
- https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored/p1
Hope this helps you out.
Thx & Welcome To The King Community - Origins7 Dale, 😀
11/14/2020
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Hi there @randiwich and good day to you.
Noted that you are not able to sync your level in your mobile with your Facebook account. Usually, if you are logged in your Facebook, your progress should be synced when you log in to your Facebook to play. I've have 2 Facebook accounts for this game as I use it to send lives to myself when I didn't receive lives from my other friends, this was long time ago.
It seems like you may have logged in to your other Facebook account. Please counter check that you are logged in the correct Facebook account.
Please let me know if you need help with other issues in the game. Thank you 😉
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@randiwich Hi and welcome, Please clear your Browser cache and restart your device and this should solve your issue. You browser is loading the old Flash version and not the new HTML5 version. If this does not work try refreshing the page and also make sure your browser is up to date.
Try another browser if your still experiencing the issue
Thank you
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
You can visible your game on Facebook according to the screenshot.
Facebbok Setting - Apps & Websites - Candy Crush Saga - Edit.
Also link here https://www.facebook.com/settings?tab=applications§ion=active
Thanks!
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Hi @ShashiMGKumar,
Along with all the excellent suggestions above, you can "Sync" your "Facebook" account with your "King" account. As I mentioned above, important to use the "Same" email on both. Along, with making sure you did your "Settings" on "Facebook".
Like giving "Permissions" on "Apps"? "Facebook" had a major *Update on their site. Updates can change "Settings", so have to recheck everything, make sure your settings are the way you want them, so they are "Compatible" with the apps or things you use.
Here is the info on "Syncing" at:
- Can I sync my progress between Facebook and King.com? — King Community
- https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com#latest
- What is my User ID and where can I find it? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
- Your "User ID#" is the same on all King games you play on.
In case you need it, see above.
This is for both "Soda" & "Saga", see below.
- General - King Community
- https://community.king.com/en/candy-crush-soda-saga/kb
- https://community.king.com/en/candy-crush-saga/kb
Another question is, since you said, you have created an account, how many accounts do you have? Are we talking about "King" or "Facebook" accounts?
Well, be sure to use the same email on both. Should solve your issue.
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For the "Newbies", to "Tag" a player use:
@ then start typing "Name of Player" you want.
Once the full name appears on the drop down list, "Click" on it.
It will "Highlight" the name in "Bold Black Ink", like mine @Origins7_Dale means you did it right.
Player has been "Tagged" now.
"Tagging" sends an email to the player, to notify them, you want to discuss or call attention to something.
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Anything else comes up, or you still have an issue on this, feel free to get back in contact with us.
Take Care & Welcome To The King Community - Origins7 Dale, 😀
11/28/2020
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Hi @ShashiMGKumar,
I only included it / User ID, in case you needed it. You do not need it to "Sync" your King / Facebook accounts.
Btw, User ID / Gamer ID / Facebook ID, everyone has one in games & sites. They "All" are going to be different.
- Can I sync my progress between Facebook and King.com? – King General
- https://www.help.king.com/hc/en-us/articles/210633629-Can-I-sync-my-progress-between-Facebook-and-King-com-#%20
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
- Go to the King website at King.com
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
- How can I sync my Facebook and King accounts? – King General
- https://www.help.king.com/hc/en-us/articles/360002040518-How-can-I-sync-my-Facebook-and-King-accounts-#%20
- What is my User ID and where can I find it? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
- Your "User ID#" is the same on all King games you play on.
In case you need it, see above.
- How can I find the Game User ID on Facebook? — King Community
- https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook
That number is your Game ID/ User ID for all King games you play on the same Facebook account.
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Just follow the instructions above. I copied it right from the link, for you.
Take Care & Welcome To The King Community - Origins7 Dale, 😀
11/29/2020
