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Lost my account and all levels( 2000++) . When I downloaded again, I had to start from level 1. How do I restore my account. Pls help!
Hi and Welcome to the King Community
If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored
Please feel free post in new thread since this from 2017. Thank you
I lost my account and I don't want to start in level 1
Hi I’m wondering if you could help me and my mother ! She accidentally deleted her account because she recently got a new phone and all her friends that were in her old account , weren’t on her new new phone . So she attempted to delete the app and tried to redownload it , but instead accidentally deleted her account. Could you please help us !! Her account had near to 5000 + levels !! Help !
Welcome to the friendly King Community.
You first follow the steps according to the link because I guess your game is connecting to another facebook.
Let me know if you can't find a solution by following the link above.
Thanks!
Hi, I accidentally logged out of my account and when I logged back in I was back to level one and I'm not sure on which account it was connected to and have tried everything to reconnect. Can you restore my account, please. I was at 700+ levels
Hi @angelachang121 and welcome to our Community!
Check the page here for help.
Let me know if you need any further help.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Hello,
Thank you for your post.
I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
