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Lost levels
Hi I play on my facebook account but the website wouldn't let me log in with that email or password, I have installed candy crush on a new device and lost all me progress I was on level 1100 and something but can't remember the exact level just wondering if anyone from support can help me retrieve my levels as I am reAlly upset they've lost them.this is the 4th time I have lost them since starting to play candy crush and I've only just learnt about this feature.
Answers
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Hello and welcome to the community.
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.
If you had saved the game with your email address at some point, then the levels should be saved on your King account. Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it.
If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game. If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go click HERE to force the game to connect to your account instead.
Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page HERE to sync the levels over to your new device.
If the game wasn't saved on any account, Player Support can restore your levels manually.
First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Then click the link below:
Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away, and your Game ID.
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@susan111 Hi and welcome, It is important to make sure you save your game with a king or facebook game as anything you have stored like boosters, gold bars, lives, scores /ranking are lost if you have to get your levels manually restored
If you cannot remember you account details you need to create a new account and see post below for help getting them manually restored by customer support. You will only get the levels restored and all levels will have no scores and 2 stars and you cannot get any booster or gold restored
If you get an automated reply reply to this with help needed and your should here something back in around 3 days.
Should you struggle or have any issues come back to us and we may be able to assist you further
Thank you
