Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
Big Time Connection Error with no fix in sight and no helpful response from Support.
Hi @Sublime1 !
When do you get this error message and what device are you playing on?
I am playing on a Samsung Galaxy A7 tablet and the message appears when I login whether by email or Facebook. Game does not save or update.
Welcome 😊
Can you assure me if your problem is the same as in the screenshot below?
I hope to hear from you soon😊
Hi there, I’ve had this error a couple times today, although it didn’t seem to be true
Maybe it isn't true for your account but it is for mine.
Did you try deleting and reinstalling your app? I've had that work for me, as well.
Please help my game can't connect to the internet the whole day today
Hi, my app has been giving me the same error. Ive tried restarting phone etc. but I really dont want to uninstall the app as I will lose all my boosters