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👑 King.com game not loading/ login not working

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Answers

  • jmal
    jmal Posts: 24

    Level 3

    I have not been able to improve my game yet

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    edited November 2021

    Website update!

    Our tech team has made an update on the King.com website now and hopefully this will get rid of the issue with loading and logging in.

    Please try with clearing the cache and cookies and reload the page and see if the games start working again for you.

    Tiffi support.png


  • EustatiaVye
    EustatiaVye Posts: 13

    Level 2

    I cleaned the cache. However, how do I find the cookies? I usually accept cookies, so I must have at one time.

  • Glenn1972
    Glenn1972 Posts: 16,650
    https://community.king.com/en/candy-crush-saga/discussion/comment/1897913#Comment_1897913

    Hello EustatiaVye,

    Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

    1. To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. ...
    2. To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.


  • Ryanthecrusher
    Ryanthecrusher Posts: 534

    If your back at level 1 and have a king account, you can connect your account. If not unfortunately there is nothing to do.

  • EustatiaVye
    EustatiaVye Posts: 13

    Level 2

    That already happened to me. It was so frustrating! So, I tried Firefox and was able to log in to my account. Thank you for your advice.

  • kferranto
    kferranto Posts: 1

    Level 1

    My account will not sign in or sign out. It just continuously says that a connection cannot be found

  • arterie
    arterie Posts: 16

    Level 2
    edited November 2021

    OK, it's Nov. 18th and the king.com website will not load, again. Back to just a blank page. What is going on? Does anyone know what the issue is now?

    Candy Crush Soda saga took a long time to load the past few days. Sluggish and I was wondering what would happen next. Will try getting a hold of candycrushsodasaga-King folks again. I still have the correspondence from Nov. 5th in my mailbox.

    Thanks! . . . . Rick

  • Deryck
    Deryck Posts: 1,376

    @arterie Thanks for confirming the broken site isn't just me.

    @Crazy Cat Lad Update us on what's happening. I'm blocked from downloading/playing the app at work. I need king.com to work!!

  • arterie
    arterie Posts: 16

    Level 2

    @Deryck - Welcome! yea, it's frustrating. Same blank website. i just sent an email to the Game folks customer care to see what's going on. Will report back what i find out.

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